Front Desk Supervisor
Embassy Suites Greenville Downtown is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Desk Supervisor. In this role, you will have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you.
About Us
At Hospitality America, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
P ASSIONATE – Passionate with the spirit to serve.
E XCELLENCE – Committed to excellence that inspires results.
A DAPTABLE – Adjust, adapt, and overcome.
C OMMUNITY – Creators of a collaborative community invested in growth.
H UMBLE – Humble, trustworthy, and transparent.
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.
What You’ll Do
• Provide excellent customer service to guests, including check-in, check-out, and addressing inquiries or concerns.
• Oversee front desk staff, assign tasks, and ensure smooth operations during shifts.
• Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same.
• Train new front desk staff on hotel policies, procedures, and customer service standards.
• Handle reservations, cancellations, and changes, ensuring accurate and up-to-date information.
• Manage cash transactions, handle payments, and ensure accuracy in financial transactions.
• Maintain effective communication with other hotel departments to coordinate guest services and resolve operational issues.
Why Embassy Suites Greenville Downtown
Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid time off.
• 401k Retirement Plan.
Education And Experience
• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.
Affirmative Action/Eeo Statement
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description . Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Hospitality
Management and Manufacturing
Contract