F&B Floor Supervisor
The Peace Center is a major, nonprofit performing arts center serving a growing and sophisticated audience in Greenville, South Carolina. It is the dominant performing arts center in the State and region. Built on a six-acre campus with an aesthetic mix of new architecture and historic buildings, the campus is at the hub of Greenville’s nationally recognized downtown.
The Peace Center venues include the 2,115-seat Peace Concert Hall, the 400-seat Gunter Theatre, the 1,400-capacity outdoor Peace Pavilion, Genevieve’s Lounge, and the Huguenot Mill which includes two event spaces: the Ramsaur Studio and the Huguenot Loft. Opening in 2025 will be two additional music venues: the 250-seat Mockingbird (a listening room), and the 1150 capacity Coach Factory (flat floor club).
Position Summary
Reporting to the Beverage Manager, F&B Floor Supervisor is responsible for the daily operations and staff management at the Peace Center’s restaurant, Genevieve’s, and Lobby Bars.
ESSENTIAL DUTIES (Include, But Are Not Limited To)
• Supervise food and beverage staff, including servers, bartenders, bussers, food runners and hosts/hostesses.
• Train and mentor team members, ensuring adherence to service standards and procedures.
• Manage the flow of service to ensure the highest levels of safety, cleanliness, quality, and speed.
• Help build and lead high performance team of hourly Team Members.
• Complete operational support functions as assigned by the F&B Manager (i.e. Inventory, POS mgt, etc.)
• Handle guest inquiries, concerns, and complaints in a professional and efficient manner
• Assist in developing and implementing strategies to enhance guest satisfaction and improve service quality.
• Ensure compliance with health and safety regulations and maintain a safe working environment.
• Collaborate with management to create and update menus, pricing, and promotions.
• Conduct regular inspections to evaluate service quality and resolve any issues promptly.
• Adhere to Employee Handbook and Policy & Procedures set forth by The Peace Center
• Other duties as assigned and deemed necessary to the position.
Qualifications
• 3+ years of F&B Operations/Management experience.
• Refined written and verbal communication skills.
• Must have excellent organizational, interpersonal, and administrative skills.
• 2-3 years’ experience in a supervisory or leadership role in the food and beverage industry is preferred.
• Strong knowledge of food and beverage operations, including service techniques and standards
• Ability to multitask, prioritize tasks, and handle pressure in a fast-paced environment.
• Familiarity with health and safety regulations and willingness to enforce them.
• Flexibility to work evening shifts, weekends, and holidays as needed.
• Strong emotional intelligence and interpersonal skillset
• Proficient knowledge of Microsoft Office 365
Entertainment Providers
Management and Manufacturing
Full-time