DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
COLLECTOR 3
Job Location:
Division of Employment and Rehabilitation Services (DERS)
Unemployment Insurance Administration (UIA) Tax Unit
1789 West Jefferson Street, Phoenix, Arizona 85007
www.azdes.gov
Posting Details:
Salary: $19.4825/ hourly ($40,523.60 annually)
Grade: 18
Closing Date: Open until sufficient resumes are received
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov ; or click on the link here to view ‘Our DES’ video. Come join the DES Team!
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.
DES is seeking an experienced and highly motivated individual to join our team as a Collector 3 with the Unemployment Insurance  Administration (UIA) Tax Unit. This position is responsible to contact those entities that failed to submit quarterly reports or tax payments. This position is responsible to recommend review for assessments to satisfy delinquent reporting. This position is responsible to evaluate accounts to determine collectible status, act as a lead to the unit, and assists with training lower-level collectors.
This position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
• Contact employers via telephone or letter depending on the circumstance. Telephone contacts involve explaining the purpose of the call, asking for reports and/or payments, and often negotiate the payment plan as well as warning of further actions that could be taken to resolve the account. Various letters are requested to be sent to the employer when telephone attempts do not initially resolve the account.
• Document results of collection action. All contacts or attempts to contact an employer and the results thereof are logged onto the computer system. This includes phone calls, letters sent and/or returned, results of levy actions and lien confirmation, and skip trace activities. Written correspondence is logged onto the system whether it be written by the employer or outgoing correspondence returned by the US Postal Service.
• Review and analyze employer account information to determine the next step to be taken in the collection process.
• Skip traces assets for Levy recommendations, review account accuracy for levy requests verifying balance and account information.
• Research for previous payment activity as well as employment.
• Review account accuracy for lien filings, verifying balance accuracy and reviewing lien history prior to a new lien request. Request estimated assessments.
• Field visits are done to collect reports and tax due and also determine if the account is still in business. This involves driving out to the location of businesses to collect on a delinquency, determine the status of an account, or look for assets for levy purposes.
• Act as a lead by providing assistance and training to lower-level collectors.
• Deliver MVD liens/releases to the Motor Vehicle Department.
• Review complex uncollectible accounts and high dollar accounts referred by supervisor and collector 2’s for appropriate action. This involves recommending accounts for Predecessor/Successor Lawsuits or liens, referring them to the supervisor for review with the Attorney General’s office, write off or offer in compromise.
Knowledge, Skills & Abilities (KSAs):
• Knowledge of collection laws, State and Federal Statutes, rules, regulations, agency policies, and procedures.
• Knowledge of skip tracing and collection techniques.
• Knowledge of applications of automated office devices and systems.
• Knowledge of mathematics and financial statements.
• Skills in written and oral communication.
• Skills in a wide variety of resources available for locating individuals.
• Skills in computer systems.
• Ability to collect on complex and delinquent accounts.
• Ability to perform rapid and accurate mathematical computations.
• Ability to establish and maintain satisfactory relationships with other agency employees and the public.
• Ability to explain tax laws to taxpayers.
Pre-Employment Requirements:
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Liz Alarcon at (480) 521-0391 or email LizbethAlarcon@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 521-0391 or email LizbethAlarcon@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
Employment Type: Full-Time