Sprinkler Service Technician
Johnson Controls
3.6 out of 5
Salem, VA
Full-time
Johnson Controls
7,988 reviews
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Skills Do you have experience in Customer service ?
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Education Do you have a High school diploma or GED ?
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Job details Here’s how the job details align with your profile .
Job type • Full-time
Shift and schedule • Weekends as needed
• On call
 
Location Salem, VA
 
Benefits
Pulled from the full job description
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
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Full job description
Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Work with an Award-Winning technology that delivers sustainability, safety, and health.
What we offer:
· Competitive Starting Pay
· On the Job Paid Training
· Tuition Reimbursement
· Global Advancement Opportunities with Unlimited Career Path
· Company Vehicle (as applicable)
· Referral Bonuses
· Comprehensive Benefits
· Medical/Dental/Vision insurance
· Health Savings Account (HSA)
· Life Insurance
· 401(k) savings plan with company match
· Short-Term and Long-Term Disability
· Employee Assistance Program
· Wellness Program
· And More!
What you will do
• Receive se rvice calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.
What we look for
• Experience in Fire Sprinkler/Suppression industry
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• High School Diploma or equivalent required
• Must be willing to travel.
• Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Able to participate in an on-call rotation schedule Overnight travel will be required
• Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requi rements
• Able to pass a pre-employment background and drug test
Preferred
• NICET Level II
 
Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Work with an Award-Winning technology that delivers sustainability, safety, and health.
What we offer:
· Competitive Starting Pay
· On the Job Paid Training
· Tuition Reimbursement
· Global Advancement Opportunities with Unlimited Career Path
· Company Vehicle (as applicable)
· Referral Bonuses
· Comprehensive Benefits
· Medical/Dental/Vision insurance
· Health Savings Account (HSA)
· Life Insurance
· 401(k) savings plan with company match
· Short-Term and Long-Term Disability
· Employee Assistance Program
· Wellness Program
· And More!
What you will do
• Receive se rvice calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.
What we look for
• Experience in Fire Sprinkler/Suppression industry
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• High School Diploma or equivalent required
• Must be willing to travel.
• Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Able to participate in an on-call rotation schedule Overnight travel will be required
• Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requi rements
• Able to pass a pre-employment background and drug test
Preferred
• NICET Level II