This position is responsible for setting up new clients in our payroll system software system. Responsibilities include using organizational skills, project management, and exceptional customer service skills to set up client payroll and other related HR functions in our cloud-based payroll platforms. Essential Duties and Responsibilities Handle the implementation process of new clients: information gathering, setting up clients, enrolling employees and loading historical information in payroll platform Provide exceptional customer service while interacting with clients throughout the implementation process Manage workflow through the first payroll period to ensure all payroll transactions are processed accurately and timely, applying multi-tasking skills in a fast-paced environment Review and reconcile payrolls prior to transmission to client, validating confirmed reports Increase client retention rate through quality service and with excellent communication skills (by phone and email) Research and resolve client/system problems, offering solutions with timely responses; document special requests in company database for tracking purposes Establish and maintain a positive working relationship with clients, agencies and coworkers to promote a quality service image Provide back-up support to other payroll team members as needed Collaborate with HR, Benefits and Accounting teams for payroll-related concerns Perform other work-related duties as assigned Minimum Qualifications (Education, Experience, Skills, Abilities) High school diploma required; Bachelor's degree in Business or other related field desired. 3+ years of payroll processing experience required 2+ years of project management experience Kronos/UKG Workforce Ready experience desired Solid understanding of payroll and payroll tax laws is also a must Proficient in MS Office, data entry and office equipment Proven facility in customer service and problem resolution in a fast-paced environment Excellent written, oral, and presentation communication skills Excellent organizational, planning and prioritization skills Positive and motivating interpersonal skills Ability to learn new software quickly Ability to collaborate and work in a team environment as well as work independently and make sound decisions Job Type: Full-time Pay: From $45,000.00 per year Benefits: 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule: 8 hour shift Monday to Friday Work setting: Office Experience: Payroll: 3 years (Preferred) Work Location: In person
Salary: From $45,000 a year
Employment Type: Full-time
Qualifications
[ "Payroll: 3 years (Preferred)" ]