Guest Services/Office Manager
21457 Happyland Dr, Richardsville, VA 22736, USA Req #30562
Tuesday, April 16, 2024
Location: Potomac Rappahannock Camp & Retreat Center, Richardsville, VA
Position Type:     Regular Full-Time
About this opportunity: Under the general supervision of the Camp Operations Director, the Guest Services & Office Manager is responsible for handling the overall guest services coordination of the Potomac Division’s Camp Rappahannock to ensure all functions are carried out smoothly and effectively. The incumbent will maintain an up-to-date calendar to eliminate schedule conflicts; meet with prospective rental groups interested in using the facilities; conduct tours and explain rules and fees; ensures all staff are aware of bookings and event needs; serves as host to outside rental groups and liaison to the DYS and Divisional Headquarters during special functions and events. The incumbent is responsible to communicate all needs for food service, meeting space and housing needs to the Facilities, Kitchen and Housekeeping Supervisors.
Key responsibilities:
• Communicates needs for Divisional Events and rental groups to the appropriate camp supervisors to ensure that lodging is ready for guests; that menus are set, and meals times confirmed; and that all applicable program areas and facilities are ready for use.
• Communicates with prospective and current rental groups.  Answer email and phone inquiries related to rental and divisional events.  Provides appropriate paperwork and contracts to rental groups and process contracts in TSAMM in a timely manner
• Performs administrative duties to relieve the Camp Operation Director of administrative detail; answers telephone in a courteous and tactful manner; schedules appointments and services; greets and assists employees and people from outside The Salvation Army
• Maintains an up-to-date rental calendar to ensure there are no conflicts with other rentals or Divisional Events.
• Develops and maintains a filing system of a variety of correspondence, forms, cards, records, reports, and documents; maintains and utilizes the bring-up filing system; purges files to obtain and update information; ensures the files are maintained in an organized and efficient manner.
• Researches, compiles, interprets, and summarizes information for various statistical reports, spreadsheets, surveys, and special projects; researches files, accounts, records, etc. to resolve problems and/or correct documented information; informs appropriate people of discoveries.
What we are looking for in you:
• Bachelor’s degree in business administration, Recreation or related field, and;
• Four years of progressively responsible experience in coordinating events, office management, guest relations, or similar role; or
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Physical Requirements and Working Conditions: Ability to meet attendance requirements. Ability to read and comprehend legal terminology in order to determine compliance with terms of the rental contract. Ability to perform mathematical calculations and to analyze complex computations. Ability to formulate and lead group presentations. Ability to provide on-call coverage. Ability to lead potential users in tours of the Camp facilities. Ability to drive a golf cart. Ability to read, write, and communicate the English language effectively. Ability to communicate clearly both orally and in writing.
Ability to travel to various locations in order to participate in public meetings, conferences, etc. Ability to work under the pressure of deadlines and time constraints .
Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment.  Work may require driving a vehicle and working outdoors with exposure to physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt, and the like.
Employee Benefits
• Health, Dental and Vision Insurance
• Holiday and Paid Time Off
• Retirement Plan
• Life Insurance and more!
To learn more about the location, click here!
Why work for us?
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Five values at the heart of everything we do…We are…
• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy
Additional Information:
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period:  04/16/2024 – 04/30/2024
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Other details
• Job Family PMC-NON-EXEMPT
• Job Function Camp
• Pay Type Hourly
Apply Now
• 21457 Happyland Dr, Richardsville, VA 22736, USA
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