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Job Type
Full-time
Description
HOSPITALITY STARTS HERE
Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!
As we gear up for the highly anticipated Spring 2024 opening of Athens, Georgia’s first luxury, boutique hotel, Rivet House, which will have 50 luxurious guest rooms, an upscale Italian restaurant and bar, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.
Essential Functions and Responsibilities of the job include, but are not limited to:
• One (1) year related experience in hotel or similar environment.
• Handle confidential information, including guest records, with a high degree of integrity.
• Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
• Assist and oversee all Front Desk/audit functions. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested.
• Follow all checklists to ensure all duties are performed.
• Provide excellent and attentive service to hotel guests at all times.
• Ensure proper credit card and key control policies are followed accurately.
• Ensure sufficient authorization for all stays each night.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, checks, and credit transactions.
• Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.
• All other tasks assigned.
OTHER DUTIES/RESPONSIBILITIES
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
• Participates in activities and meetings.
• Self-supervision to stay on task and excellent time management.
• Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.
• All other duties as assigned.
Requirements
Requirements for Success:
• Have a positive energy, be ready to assist fellow support staff and work as a team player
• Prior cleaning or laundry experience is preferred.
• Good communication and multitasking skills.
• Requires knowledge of hospitality and business management fields.
• Requires highly developed communication skills in leading team members and guest satisfaction.
• Must have excellent speech and written skills to communicate with managers, guests and team members.
• Organizational and time management skills.
• Prior accounting experience preferred.
• Must have mobility to walk through the front and back of the hotel, up and down stairs.
• Must be able to stand or sit for long periods of time.
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel experience
• Must be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting
Benefits:
• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and train