Pet Health Center Front Desk
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S08416P
Working Title
Pet Health Center Front Desk
Department
VetMed-VTH Sm Anim Commun Prac
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
PLEASE NOTE : On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.
The University of Georgia ( UGA ), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state's oldest, most comprehensive, and most diversified institution of higher education (). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
College/Unit/Department website
https://vet.uga.edu/hospital-and-primary-care/hospital/
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday-Friday, 8am-5pm. Schedule may vary with business demands.
Advertised Salary
Commensurate with experience.
Posting Date
03/27/2024
Open until filled
Yes
Closing Date Proposed Starting Date
04/29/2024
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification Title
Office/Clerical Assistant
FLSA
Non-Exempt
FTE
1.00
Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
-Front Desk experience in an animal care setting.
-Proven experience handing a cashier function while answering phones and assisting clients simultaneously.
Position Summary
This position is responsible for greeting, receiving and checking in clients of the Pet Health Center. Accurately collect and process daily monetary transactions for PHC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of PHC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff so communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all PHC services by retaining clients and developing new ones with self-motivated customer service. Work with Supervisor of PHC to improve and expand client service. Perform related work and other general clerical tasks.
Knowledge, Skills, Abilities and/or Competencies
• Dynamic personality and exceptional customer service skills.
• Detail-oriented, well- organized, and have excellent multi-tasking capabilities.
• Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
• Exceptional written and verbal communication skills.
• Committed to always being professional and courteous when dealing with clients and patients.
• Flexibility and willingness to go 'above and beyond' for client satisfaction.
• Considerable skill in creating and implementing training manuals to maintain knowledge management with staff, current and future.
• Reliable and dependable.
• Consistently set expectations and meet/exceed those expectations for external and internal clients. Extensive knowledge of modern office practices, procedures, and equipment.
• Accomplished in the operation of computers, email, fax, multi-line phone, and Microsoft Office and Excel.
Physical Demands
Sitting and standing for long periods of time. Lift 40 lbs. Typing on a keyboard and viewing a computer monitor for extended periods of time.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Background Investigation Policy
Duties/Responsibilities
Duties/Responsibilities
Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all PHC clientele. Will be responsible for scheduling appointments, checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival. This includes the preparing and tracking of paper records in the electronic medical record system. Will be responsible for generating and rebooking follow up appointments. Anticipate and resolve basic client needs or issues related to service provided.
Percentage of time
40
Duties/Responsibilities
Perform simple audits of records and close out clients at conclusion of appointment. Calculate financial transactions in a timely manner, resulting in an improved client experience. Proactively resolve client needs related to monetary issues. Will create spreadsheets and other administrative documents encompassing revenue statistics for PHC management.
Percentage of time
20
Duties/Responsibilities
Field client calls and answer general policy and simple veterinary questions via phone and face to face interactions with PHC clients. Perform daily appointment reminder calls. Follow up with open client records for processing and finalizing. Work well with interdepartmental units to facilitate the resolution of accounting/auditing matters that arise. Function to expedite patients being referred to the main VTH for assessment by other specialty services.
Percentage of time
20
Duties/Responsibilities
Assist in developing and implementing reminder system for all future appointments. Creatively develop innovative marketing recommendations to increase PHC case load. Will work within a team environment that will collaborate on developing process guides to implement approved strategies for promotional means.
Percentage of time
20
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
High School or Equivalent
Required Experience
Open