Claims & Program Representative
U.S. Railroad Retirement Board
3.5 out of 5
210 1st Street SW, Roanoke, VA 24011
$41,966 - $54,557 a year - Full-time
U.S. Railroad Retirement Board
16 reviews
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Job details Here’s how the job details align with your profile .
Pay • $41,966 - $54,557 a year
Job type • Full-time
Shift and schedule • No nights
• Monday to Friday
 
Location 210 1st Street SW, Roanoke, VA 24011
 
Benefits
Pulled from the full job description
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
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Full job description
Join one of Best Places to Work in the Federal Government®! The Bureau of Field Service was the most improved subcomponent out of 432 organizations throughout the federal government according to last year's Partnership for Public Service's Best Places to Work in the Federal Government® rankings.
As a Claims and Program Representative, you will:
• Handle calls through the Nationwide Toll-Free Service (NTFS) which may come from any area within the network or from another network.
• Develop and maintain liaison with railroad employers, labor organizations, Congressional offices, Social Security Administration (SSA) offices, other Federal, State and local government agencies, private organizations, hospitals, nursing homes, etc., to promote understanding of the agency programs and services, encourage cooperation and provide training and foster positive public relations.
• Provide a full range of client services both within and outside the district office location regarding benefits available under the various programs administered by the Railroad Retirement Board (RRB).
• Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
• Develop evidence necessary under the appropriate program regulations.
• Examine evidence and evaluates its validity and acceptability.
• Adjudicate claims for benefits and makes entitlement decisions.
• Compute and award payment of benefits.
• Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by headquarters or the district office.
• Answer questions and provides guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement.
This position is not a remote position (full-time work from home) and the incumbent must physically report to the office for work. The position is telework eligible. Eligible employees will be approved for telework after successful completion of an initial training period.
Conditions of Employment
• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required
• These positions require the operation of an automobile. The selected candidates must possess a valid state driver's license.
How You Will Be Evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
• Reading Comprehension
• Accountability
• Attention to Detail
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Self-Management
• Stress Tolerance
• Teamwork
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
How to Apply
Select the Apply Now button to be redirected to the job announcement on USAJobs.gov.
Please read the entire announcement and all the instructions before you begin an application on USAJobs.gov. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
Job Type: Full-time
Pay: $41,966.00 - $54,557.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
• No nights
Work setting:
• In-person
Work Location: In person
 
Join one of Best Places to Work in the Federal Government®! The Bureau of Field Service was the most improved subcomponent out of 432 organizations throughout the federal government according to last year's Partnership for Public Service's Best Places to Work in the Federal Government® rankings.
As a Claims and Program Representative, you will:
• Handle calls through the Nationwide Toll-Free Service (NTFS) which may come from any area within the network or from another network.
• Develop and maintain liaison with railroad employers, labor organizations, Congressional offices, Social Security Administration (SSA) offices, other Federal, State and local government agencies, private organizations, hospitals, nursing homes, etc., to promote understanding of the agency programs and services, encourage cooperation and provide training and foster positive public relations.
• Provide a full range of client services both within and outside the district office location regarding benefits available under the various programs administered by the Railroad Retirement Board (RRB).
• Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
• Develop evidence necessary under the appropriate program regulations.
• Examine evidence and evaluates its validity and acceptability.
• Adjudicate claims for benefits and makes entitlement decisions.
• Compute and award payment of benefits.
• Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by headquarters or the district office.
• Answer questions and provides guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement.
This position is not a remote position (full-time work from home) and the incumbent must physically report to the office for work. The position is telework eligible. Eligible employees will be approved for telework after successful completion of an initial training period.
Conditions of Employment
• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required
• These positions require the operation of an automobile. The selected candidates must possess a valid state driver's license.
How You Will Be Evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
• Reading Comprehension
• Accountability
• Attention to Detail
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Self-Management
• Stress Tolerance
• Teamwork
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
How to Apply
Select the Apply Now button to be redirected to the job announcement on USAJobs.gov.
Please read the entire announcement and all the instructions before you begin an application on USAJobs.gov. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
Job Type: Full-time
Pay: $41,966.00 - $54,557.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
• No nights
Work setting:
• In-person
Work Location: In person