Customer Service Account Specialist
Chemsolv, Inc.
3.2 out of 5
Roanoke, VA 24013
$18 - $22 an hour
Pay in top 20% for this field Compared to similar jobs on Indeed
Chemsolv, Inc.
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Skills Do you have experience in Order fulfillment ?
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Education Do you have a High school diploma or GED ?
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Location Roanoke, VA 24013
 
Benefits
Pulled from the full job description
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
 
Full job description
Customer Service Account Specialist Location: Roanoke, VA, 24013
Founded in 1979, Chemsolv, Inc , based in Roanoke, Virginia, is well established as one of the largest chemical distributors in the United States. The company has branch facilities in Colonial Heights, Virginia; Piney Flats, Tennessee; and Rock Hill, South Carolina. Chemsolv, Inc. operates a sizable fleet of delivery trucks including box trailers and tankers.
In 2023, with support from OpenGate Capital , we formed Integrity Partners Group (IPG) together with Chemisphere , a Midwest chemical distributor based in St. Louis, Missouri, and Eden Custom Processing in Eden North Carolina. Our goal is to continue giving our customers the personal attention they deserve while growing our capabilities and portfolio through IPG .
As the Customer Service Account Specialist, you will be responsible for managing the customer experience with Chemsolv. You will own the order fulfillment process for assigned accounts and are responsible for building partnerships with clientele and long-term business relationships. You will be responsible for providing exceptional customer service to clients and customers. The successful candidate will be able to handle a high volume of calls and emails and will be able to resolve customer issues in a timely and efficient manner.
Responsibilities
• Answer incoming calls and respond to customer emails.
• Enter customer orders into ERP system, confirming delivery and pricing.
• Resolve customer issues in a timely and efficient manner.
• Provide exceptional customer service to clients and customers.
• Document customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Meet and exceed customer service goals and objectives.
Requirements
• High school diploma or equivalent, bachelor's degree preferred.
• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Ability to handle a high volume of calls and emails.
• Strong problem-solving skills
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite
Chemsolv offers a competitive benefits package that includes paid time off medical, dental and vision insurance, 401(k) with employer match, work reimbursement program for steel toe boots plus more!
 
Customer Service Account Specialist Location: Roanoke, VA, 24013
Founded in 1979, Chemsolv, Inc , based in Roanoke, Virginia, is well established as one of the largest chemical distributors in the United States. The company has branch facilities in Colonial Heights, Virginia; Piney Flats, Tennessee; and Rock Hill, South Carolina. Chemsolv, Inc. operates a sizable fleet of delivery trucks including box trailers and tankers.
In 2023, with support from OpenGate Capital , we formed Integrity Partners Group (IPG) together with Chemisphere , a Midwest chemical distributor based in St. Louis, Missouri, and Eden Custom Processing in Eden North Carolina. Our goal is to continue giving our customers the personal attention they deserve while growing our capabilities and portfolio through IPG .
As the Customer Service Account Specialist, you will be responsible for managing the customer experience with Chemsolv. You will own the order fulfillment process for assigned accounts and are responsible for building partnerships with clientele and long-term business relationships. You will be responsible for providing exceptional customer service to clients and customers. The successful candidate will be able to handle a high volume of calls and emails and will be able to resolve customer issues in a timely and efficient manner.
Responsibilities
• Answer incoming calls and respond to customer emails.
• Enter customer orders into ERP system, confirming delivery and pricing.
• Resolve customer issues in a timely and efficient manner.
• Provide exceptional customer service to clients and customers.
• Document customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Meet and exceed customer service goals and objectives.
Requirements
• High school diploma or equivalent, bachelor's degree preferred.
• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Ability to handle a high volume of calls and emails.
• Strong problem-solving skills
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite
Chemsolv offers a competitive benefits package that includes paid time off medical, dental and vision insurance, 401(k) with employer match, work reimbursement program for steel toe boots plus more!