NEW
Full Time
Job Description Job Description
Job Summary:
The Storm Residential Sales Associate will systematically initiate direct contact with homeowners creating a positive relationship and generating jobs for the company. This position will also meet with customers and provide a full home inspection including roofing, siding, metal, and all exterior materials, along with documentation regarding attic space, with detailed photos. Periodically, depending on the claim type, will need to work with the remodeling department and get them what they need to help assist with a claim.
Responsibilities:
*Systematic initiation of direct contact with homeowners creating a positive relationship and generating jobs for the company.
*Meet with customers and provide a full home inspection including roofing (walking on a roof), siding, metal, and all exterior materials along with documentation regarding attic space, with detailed photos.
*Update running notes on a regular basis as set by the Department Manager.
*Demonstrates the ability to anticipate customers’ needs and make appropriate recommendations.
*Ensure that company vehicle and or personal vehicle contains all the necessary items needed to complete an inspection (tape measure, chalk, cougar paws, laptop and printer).
*Provide the customer with the proper information and documentation to open a claim and schedule a field adjuster appointment. If there is no damage from a weather event, discuss the life left of the roof or let them know the condition and make any recommended on how to prolong the life of the roof and any other maintenance needed on the property. Also, in the event that there is no damage, point out what may be wrong with gutters, fascia, etc., things to keep everything functioning properly, and address any concerns that the customer might have about the construction of their home.
*Meet with field adjusters to review and discuss storm damage.
*Complete required change orders for customer approval.
*Submission of supplementals to the insurance carrier.
*Perform emergency repair services as needed.
*Provide feedback of results to the manager in a timely fashion.
*Team and individual canvassing is mandatory when scheduled by your supervisor.
*Must be flexible to support the department when the business dictates.
Requirements:
*HAAG certification for residential roofs is preferred.
*Use of E-360 for roof measurements.
*Knowledge of township building requirements and permit fees.
*Ability to read and understand insurance reports/Scopes in both symbility and Xactimate.
*Proficient in taking measurements and math skills.
*Have and maintain a valid Pennsylvania driver’s license (for operation of a company vehicle).
*Demonstrates accurate and appropriate use and knowledge of Dataforma, Xactimate, Microsoft Office, and iOS equipment.
*Provide daily updates regarding scheduling using outlook calendar.
*Excellent verbal and written communication skills.
*Must be dependable and ensure of prompt arrival for all customer appointments.
*Responsible for prompt and courteous follow up to all customer communications.
Physical Demands:
*Requires work in all weather conditions and to have a flexible work schedule.
*Ability to walk, stand, stoop, kneel, crouch, and crawl.
*Use hands and fingers to feel objects, handle tools, and or controls.
* Reach with hands and arms, climb or balance.
*Regularly lift and or move up to 50 pounds.
Excellent Salary and superior benefits package including Health, Dental, Vision, Life, and Short-Term Disability Insurance, 401k options, PTO, and company paid holidays after meeting employment eligibility requirements.
Equal Employment Opportunity Policy
Bachman’s Roofing, Building & Remodeling, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company Description
Bachman’s Roofing, Building & Remodeling, Inc. is a family-owned and operated company and has been for more than 51 years. Our skilled staff, from our knowledgeable customer service specialists to our expert roofers and remodelers, handle each project with precision and care. We provide each customer with excellent customer service, exceptional products, and expert installation. Professional service with family values is what we guarantee. Multiple year winners of the Berks County People’s Choice, Reading Eagle Reader’s Choice, and Angie’s Super Service awards, we strongly believe in superior customer service.
Company Description Bachman’s Roofing, Building & Remodeling, Inc. is a family-owned and operated company and has been for more than 51 years. Our skilled staff, from our knowledgeable customer service specialists to our expert roofers and remodelers, handle each project with precision and care. We provide each customer with excellent customer service, exceptional products, and expert installation. Professional service with family values is what we guarantee. Multiple year winners of the Berks County People’s Choice, Reading Eagle Reader’s Choice, and Angie’s Super Service awards, we strongly believe in superior customer service.
Location/Region: Wernersville, PA