Merchandise Manager
Reading Royals
4.0 out of 5
Reading, PA
Reading Royals
5 reviews
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Skills Do you have experience in Retail sales ?
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Education Do you have a Bachelor's degree ?
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Location Reading, PA
 
Full job description
Role Summary : The Merchandise Manager oversees and runs day-to-day operations of team merchandise sales, including but not limited to: purchasing and management of inventory levels to be sold through the team’s physical location(s) and e-commerce platforms, as well as contributes to the marketing, advertising, and sales plans of team merchandise sales through third-parties. This position is expected to build out the retail strategy surrounding events, marketing initiatives, and other market opportunities.
Reports to : President
Supervises : Part-time merchandise associates and interns (as necessary)
Key Responsibilities :
• Creates, promotes, teaches, and delivers exceptional customer service.
•
Creates fun, enthusiastic, and sales-oriented environment that enhances the customer/fan experience.
•
Manages the operation of stores and kiosks, including the arrangement of retail floor plans and merchandising to maximize sales and promote special items.
•
Manages e-commerce site(s), including but not limited to: addition and removal of online items, order fulfillment, etc.
•
Conducts returns, exchanges, discounts, and other management functions through POS and e-commerce systems.
•
Manages merchandise inventory counts and ensures appropriate inventory levels for both in-store and online merchandising.
•
Tracks sales and sales trends using POS reports, and discusses with President on weekly basis.
•
Preparation of daily, weekly, monthly, and year-end accounting.
•
Oversees register counts at end of day and reconciles with POS system.
•
Enforces all policies in employee handbook.
Qualifications and Experience :
• 3-4 years of Retail sales and/or Customer Service experience, with a minimum of 2 years in a retail management position preferred.
•
Functional knowledge of computer software (Microsoft Office Suite, Shopify, Square Payment, etc.).
•
Previous retail buying experience preferred.
•
Previous experience with Point-of-Sale systems preferred.
•
Bachelor’s degree preferred.
Skills and Competencies :
• Problem Solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
•
Interpersonal skills - the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
•
Initiative - actively initiates new projects and ideas.
•
Innovativeness - displays imagination, originality, and inventiveness to improve products, services, or processes; originates new ideas to make things better.
•
Oral communication - the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
•
Written communication - the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
•
Leadership - establishes high personal standards; leads by example; creates environment where employees strive to achieve the goals of the organization; demonstrates concern for other’s growth; actively provides developmental opportunities; earns trust and confidence of others.
•
Planning/Organizing - the individual prioritizes and plans work activities and uses time efficiently.
•
Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
•
Results Oriented - achieves desired outcomes in a timely and professional manner; meets deadlines and accomplishes tasks; demonstrates drive and determination; can work independently with little guidance.
•
Resource Management - directs or supervises others effectively; draws effectively upon others and asserts to achieve objectives; appoints people authorized to speak on behalf of another, allotting work to the most effective resource.
•
Adaptability - the individual adapts to changes in the work environment, manages competing demands and can handle frequent change, delays or unexpected events.
•
Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
•
Safety and Security - the individual observes safety and security procedures and uses equipment and materials properly.
Physical Requirements :
• Must be able to remain in a stationary position when working in the office.
•
Constantly operates a computer and other office productivity equipment.
•
Lift, pull, and carry boxes up to 50 pounds.
•
Frequently moves around store and inventory spaces to rearrange inventory, assist customers.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
 
Role Summary : The Merchandise Manager oversees and runs day-to-day operations of team merchandise sales, including but not limited to: purchasing and management of inventory levels to be sold through the team’s physical location(s) and e-commerce platforms, as well as contributes to the marketing, advertising, and sales plans of team merchandise sales through third-parties. This position is expected to build out the retail strategy surrounding events, marketing initiatives, and other market opportunities.
Reports to : President
Supervises : Part-time merchandise associates and interns (as necessary)
Key Responsibilities :
• Creates, promotes, teaches, and delivers exceptional customer service.
•
Creates fun, enthusiastic, and sales-oriented environment that enhances the customer/fan experience.
•
Manages the operation of stores and kiosks, including the arrangement of retail floor plans and merchandising to maximize sales and promote special items.
•
Manages e-commerce site(s), including but not limited to: addition and removal of online items, order fulfillment, etc.
•
Conducts returns, exchanges, discounts, and other management functions through POS and e-commerce systems.
•
Manages merchandise inventory counts and ensures appropriate inventory levels for both in-store and online merchandising.
•
Tracks sales and sales trends using POS reports, and discusses with President on weekly basis.
•
Preparation of daily, weekly, monthly, and year-end accounting.
•
Oversees register counts at end of day and reconciles with POS system.
•
Enforces all policies in employee handbook.
Qualifications and Experience :
• 3-4 years of Retail sales and/or Customer Service experience, with a minimum of 2 years in a retail management position preferred.
•
Functional knowledge of computer software (Microsoft Office Suite, Shopify, Square Payment, etc.).
•
Previous retail buying experience preferred.
•
Previous experience with Point-of-Sale systems preferred.
•
Bachelor’s degree preferred.
Skills and Competencies :
• Problem Solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
•
Interpersonal skills - the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
•
Initiative - actively initiates new projects and ideas.
•
Innovativeness - displays imagination, originality, and inventiveness to improve products, services, or processes; originates new ideas to make things better.
•
Oral communication - the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
•
Written communication - the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
•
Leadership - establishes high personal standards; leads by example; creates environment where employees strive to achieve the goals of the organization; demonstrates concern for other’s growth; actively provides developmental opportunities; earns trust and confidence of others.
•
Planning/Organizing - the individual prioritizes and plans work activities and uses time efficiently.
•
Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
•
Results Oriented - achieves desired outcomes in a timely and professional manner; meets deadlines and accomplishes tasks; demonstrates drive and determination; can work independently with little guidance.
•
Resource Management - directs or supervises others effectively; draws effectively upon others and asserts to achieve objectives; appoints people authorized to speak on behalf of another, allotting work to the most effective resource.
•
Adaptability - the individual adapts to changes in the work environment, manages competing demands and can handle frequent change, delays or unexpected events.
•
Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
•
Safety and Security - the individual observes safety and security procedures and uses equipment and materials properly.
Physical Requirements :
• Must be able to remain in a stationary position when working in the office.
•
Constantly operates a computer and other office productivity equipment.
•
Lift, pull, and carry boxes up to 50 pounds.
•
Frequently moves around store and inventory spaces to rearrange inventory, assist customers.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.