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Account Manager

Relevant Industrial, LLC

Location: Mankato, Minnesota
Type: Full-Time, Non-Remote
Posted on: April 10, 2024
Account Manager
J&W Instrument, A Relevant Industrial – Account Manager
Relevant Industrial is the preferred provider of critical service solutions. Every solution we deliver is specialized and customized for each demanding situation a client presents to us.
We leverage the vast experience and knowledge gained across our combined histories to provide exceptional solutions, without exception. We continually sharpen our edge with new expertise, and we’re always at the ready, focused on the most important job at hand – keeping our customers up and running.
We don’t just sell parts and service to our customers; we help them realize new and better ways to run more efficiently.
This is an Account Manager role that will focus on meeting the needs of our clients and customers across all business units within Relevant Industrial. This position will be responsible for building long lasting mutually beneficial relationships with clients that generate increased revenue for the client and Relevant Industrial.
Position Responsibilities
The Account Manager will work independently, working from home and is responsible for the sales, service, and promotion of all Instrumentation and Automation product lines in compliance with all company pricing guidelines to achieve maximum gross margin. This position will be responsible for developing existing accounts while generating new accounts. The position requires ongoing communication with customers and suppliers to provide technical support, product information, and pricing updates.
Responsibilities include but are not limited to:
• Leads all aspects of the sales process, calling upon others to assist in solution development, managing the sales process that includes lead generation, proposal development to closing the sale.
• Negotiate with customers and suppliers to provide customer solutions that will ensure competitive proposals with the highest profitability.
• Business development that converts opportunities into high margin sales.
• Establish, build, and maintain strong relationships with clients and company stakeholders to build trust.
• Develop accounts by informing customers of all our value-added services.
• Provide customers with information on product solutions, pricing, and availability.
• Handle customer complaints promptly and effectively.
• Pro-actively seek solutions and revenue opportunities to better serve customers.
• Maintain customers in CRM.
• Properly manage clients’ expectations and follow through on commitments.
• Participate in training sessions and meetings as required.
• Assist in training new employees as required.
• Be responsible for quality in all facets of customer relations.
• Provide a pro-active, positive working relationship with our principals and vendors.
• Connect with OEM suppliers that provide value add to your customer solutions.
Accountabilities & Measurement Requirements
Position Requirements
• 5+ years of sales experience to industrial customers including some or all the following industries: oil & gas, chemical & refining, power generation, waste water, heat treating, biogas and EPCs.
• Bachelor’s Degree in Engineering OR other related technical field, or equivalent experience in electrical and control products.
• 5+ years of experience in sales and marketing of Temperature, Pressure, Analytical, Level and Flow Instrumentation, process equipment, and filtration.
• 3+ years of experience in strategic account management and development.
• Experience managing sales efforts across multiple sites.
• Proven track record of landing new accounts and markets in a direct role.
• Ability to build executive level interfaces.
• Technical proposal development experience.
• Consultative selling skills.
• Excellent communication, organizational and time-management skills.
• Strong written communication and presentation skills.
• Positive attitude, self-motivated, confident, and tenacious.
Physical Requirements
• Primarily sitting at computer, in the vehicle or in meetings
• Occasional lifting of demo items or equipment up to 50 pounds
• Primarily indoors with occasional extreme temperatures
• Some walking inside of plants and refineries
• Heavy computer and phone usage daily
• Must be able to drive a vehicle for extended travel times.
Oil and Gas and Food and Beverage Manufacturing