Description: Primarily responsible for providing effective customer service and booking service appointments by engaging and empathizing for all internal and external Waldrop customers by utilizing excellent, in-depth knowledge of company products and programs. Promote customer satisfaction by handling each customer as a priority. Answer incoming calls and route accordingly. Place out-bound phone calls in order to schedule maintenance and sales calls. This position is nonexempt and may require overtime depending on business requirements. Requirements: Full & Part Time hours are available! Specific Duties/Expectations: — Book service appointments and promote customer satisfaction — Convert incoming customer calls into booked service appointments — Deliver call scripts with an authentic cadence; be clear, compelling, and personable — Respond to customer requests and complaints by resolving issues quickly and promoting Waldrop — Be professional and establish customer rapport, encouraging repeat business — Participate in training and continuing education in the customer service field — Adhere to the company’s plan for resolving customer complaints quickly and favorably. — Maintain customer database by recording and updating with complete and accurate information — Survey customers to ensure customer satisfaction — Work with dispatch to improve call accuracy and speed of response — Check messages and enter service calls into industry software — Maintain organized work area and data with good follow-through ability — Administer written correspondence as required — Record details of customer interaction and actions that are taken — Book service appointments and promote customer satisfaction — Placing “Happy Calls” to customers to follow up on prior services — Construction of Technician packets for use in the field — Other duties as assigned by management Requirements: — High School education or GED equivalent — Ability to work in a fast-paced, goal-driven environment — Ability to work independently and as a team player — IT competent; proficient typist and with phone systems, and other industry software including Microsoft office — Organized with exceptional follow-through abilities — Strong verbal and written communications in problem resolution — Must possess excellent communication skills and be self-driven — Ability to build trust and demonstrate empathy — Must represent the company in a professional appearance and manner — Must be able to multitask — One to three years of successful customer service work experience — Adherence to all corporate policy
Salary: $17 - $20 an hour
Employment Type: Part-time
Qualifications
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