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Member Service Representative

Excel Fitness

Location: 2720 Greensboro Road, Martinsville, VA 24112
Type: Part-Time, Non-Remote
Posted on: April 3, 2024
Grow with us! In one to two years, you could be earning $50k a year with Planet Fitness! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. See for yourself! What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities - Provide an exceptional customer service experience. -Responsibilities include: Check members into the system. Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Qualifications/Requirements Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. People with positive mental attitudes excel here! Customer service background preferred. Punctuality and reliability is a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals. Job Type: Part-time Pay: From $12.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level: 1 year No experience needed Under 1 year Shift: Day shift Evening shift Morning shift Weekly day range: Monday to Friday Weekends as needed Work setting: In-person Application Question(s): Are you currently employed or attending school? If so, please explain. What motivated you to apply for a career at Planet Fitness? Why do you feel you will be a great fit to our culture? How would you define customer service? How important is customer service to you? Work Location: In person
Salary: From $12 an hour
Employment Type: Part-time
Qualifications
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