If you are located within a commutable distance of 811 E Parrish Ave, Owensboro, KY, 42303, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Opportunities at Owensboro Health , in strategic partnership with Optum. Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro health account. They are a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 4:30 PM CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 811 E Parrish Ave, Owensboro, KY, 42303. We offer 3 - 4 weeks of paid training. The hours of the training will be based on schedule from Monday - Friday or will be discussed on your first day of employment. Training will be conducted on - site. All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities: Assist customers with payment processing, invoice explanation, payment due dates, and billing questions Create documentation for external customers and payers in regard to premium balances as well as billing statements Contact customers by phone or in writing to verify data, apprise of billing issues as well as assist with resolution for outstanding balances Maintain timely, accurate documentation for all appropriate transactions Maintain payment status and billing records through corrections and adjustments Consistently meet established productivity, schedule adherence, and quality standard You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent years of work experience Availability to work 40 hours per week within the operating hours of the site Computer, navigation, mouse, and keyboarding skills, including working knowledge of Microsoft Windows Ability to work any shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday including the flexibility to work occasional overtime based on business need Must be 18 years of age OR older Preferred Qualifications: 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools Telecommuting Requirements: Reside within a commutable distance of 811 E Parrish Ave, Owensboro, KY, 42303 Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW
Salary: $38.4K - $48.6K a year
Employment Type: Full-time
Qualifications
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