Job Description
Join LS Technologies as an OSS Systems Analyst for the Traffic Flow Management System (TFMS), providing operational system support for cutting-edge aviation tools during operational hours from 6:00 am to 12:00 am, seven days a week. Duties include conducting maintenance, system checks, deploying hardware and software, and maintaining communication and documentation.
Responsibilities
• Provide support during operational hours, 6:00 am to 12:00 am.
• Conduct periodic maintenance and system checks. Log all findings (even if there are none).
• Deploy hardware/software and replace failed hardware at operational facilities.
• Initiate trouble tickets on all reported or perceived issues and escalate any Trouble tickets that cannot be resolved.
• Record a daily log and issue report.
• Maintain and distribute weekly logs that include system checks, scheduled/unscheduled maintenance, and service desk tickets.
• Report all issues and alert the FAA immediately if high-priority issues arise.
• Participate in "Stand Up" briefings and advise the FAA on system status and current issues/events.
Education
• Bachelor's degree in Bachelor's Degree in Engineer, Math, or Science
• 2 years of relevant experience may substitute for a bachelor's degree.
• Master's Degree or MBA in a related field may substitute for a bachelor's degree along with 3 years experience.
Qualifications
• 3+ relevant years of experience in a help desk environment.
• To meet the clearance requirements for this opportunity, candidates must be US Citizens or Green Card Holders.
• Ability to pass a US Public Trust background investigation for access to the client site and computing systems.
• Must be willing and able to work a rotating shift schedule to include nights and weekends.
• Ability to stay current with system information, changes, and updates.
• Obtain a working knowledge of FAA IT security policies to recognize potential or real breaches.
• Ability to recognize security and privacy incidents and respond appropriately following the directions of incident response procedures.
• Experience supporting Active Directory
• Experience working with a Helpdesk Ticketing System (JIRA & RLMS experience a plus)
• Knowledge of Windows/Linux operating systems with a technical background in a help desk environment, possessing strong verbal and written communication skills
• Overall experience includes information systems development and other work in the client, server, application, or related fields.
• Excellent customer service skills, dedicated, responsible, positive, and professional demeanor.
• Able to exercise independent judgment and critical thinking skills when determining the nature of an issue, how to resolve it, and when to ask for assistance.
Nice to Have
• Security + or GIAC Security Essentials Certification (preferred)
• Network + or A + Certification (preferred)
• Experience with Windows 7 and Windows 10 security configuration, Active Directory
• Familiarity with Patch Management Tools (WSUS, Ivanti, BigFix), McAfee Security Tools (Endpoint Security, Endpoint Encryption, ePolicy Orchestrator), and general knowledge of Private Key Infrastructure including Non-Person Entity and end-user certificates.
• Familiarity with Hyper-V is highly desirable.
Work Requirements:
• Work location: ONSITE Warrenton, VA
• Travel: Less than 10%
• Physical requirements:
• Extended Computer Use: Regular and prolonged periods of working at a computer terminal.
• Lifting and Carrying: Occasional lifting of equipment and materials weighing up to 50 pounds may be required during installations or maintenance.
• Mobility: Ability to move around the office environment to access computer hardware, networking equipment, and server rooms.
• Dexterity: Manual dexterity and visual acuity to operate computer equipment, troubleshoot issues, and perform tasks requiring precision.
• Sitting/Standing: Both prolonged sitting and occasional standing may be required for troubleshooting and attending to system issues.
• Background check: Yes
About LS Technologies
At LS Technologies, we're enhancing our nation's critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization, we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees' needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners.
EEO Commitment
LS Technologies, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Requesting An Accommodation
LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email at careers@lstechllc.com or speak with your recruiter.
Compensation (Pay Bands)
Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only.
The projected compensation range for this position is provided within the posting and is based on full-time, 40 hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represent the broadest range for this position (inclusive of high geographic and high clearance requirements) and are just one component of the LST total compensation package for employees. ** In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."
Benefits offered to all employees who work 30+ hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.
#ZR
$55000-$65000 per YEAR Employment Type: Full-Time