Job Description
Posting Details
Posting Details
Posting Number
S11874P
Working T Itle
Operations Specialist II
Department
FD-Student Account Services
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
Student Account Services is within the Bursar and Treasury Services decision.
College/Unit/Department website
bursar.uga.edu
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
Monday thru Friday 8-5
Advertised Salary
Commensurate with Experience
Posting Date
04/02/2024
Open until filled
Yes
Closing Date
Proposed Starting Date
04/22/2024
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification T Itle
Accounting Paraprofessional/Professional
FLSA
Non-Exempt
FTE
1.0
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
• Previous Banner experience
• Previous PeopleSoft experience
• Previous Accounts Receivable experience
Position Summary
This is the fourth in a series of four non-exempt Operations Specialist positions. The primary function of this position is providing outstanding customer service to students, authorized users, and other external entities while maintaining adherence to UGA polices and procedures. This position will access accounts in Banner and analyze/troubleshoot the customer's concern. This position will also review error reports, assist with clerical duties, engage in special projects, and interact with other campus departments.
Knowledge, Skills, Abilities and/or Competencies
• Ability to communicate effectively.
• Knowledge of information systems and accounting principles.
• Proficiency in Microsoft Office.
• Knowledge of federal, state, and Board of Regents policies.
• Analytical skills.
Physical Demands
Sitting for long periods of time.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
Primary function is customer service and involves responding to, troubleshooting, and documenting inquiries from students and authorized users that occur through the following methods: phone call, walk-in traffic, or email. This involves analyzing the student's ATHENA account, providing accurate information, and properly documenting the interaction on the student's comment screen in Banner. Additionally, this position is needed to contact students via phone or email regarding past due student account balances and potential schedule cancellation. Employee will learn and understand related policies and procedures.
Percentage of time
70
Duties/Responsibilities
Review and analyze departmental error reports.
Percentage of time
10
Duties/Responsibilities
Interacts with other offices on campus such as Office of Student Financial Aid and Registrar.
Percentage of time
10
Duties/Responsibilities
Assist with filing, scanning and shredding departmental documents or other clerical duties.
Percentage of time
5
Duties/Responsibilities
Assist supervisor(s) with additional assignments and special projects on an as needed basis.
Percentage of time
5
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Benefits Provided: Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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