Job Description
Posting Details
Posting Details
Posting Number
S07067P
Working T Itle
Client Support Liaison- LA
Department
VetMed-VTH Large Animal Hosp
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment. We have an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/).
College/Unit/Department website
https://vet.uga.edu/hospital-clinic/hospital/
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
Day hours, general Monday - Friday, potential for weekend coverage.
Advertised Salary
Commensurate with Experience
Posting Date
03/21/2024
Open until filled
Yes
Closing Date
Proposed Starting Date
04/15/2024
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification T Itle
Animal Care Veterinary/Animal Science Paraprofessional/Professional
FLSA
Non-Exempt
FTE
1.0
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
-Proven experience within a large animal veterinary care clinic
-Exceptional communication skills
-This position will work with patient owners, Veterinarians and other stakeholders and will need to maintain a high level of customer service at all times.
Position Summary
This position will be responsible for ensuring that a high level of customer service is offered to the UGA Veterinary Teaching Hospital large animal clients throughout their visit, which is a critical aspect of the overall mission of the Hospital and directly impacts its successfulness. Primary responsibility for the intake/discharge process for both referred cases and emergent cases will ensure the client has a single point of contact for updates on procedures, fees and discharge instructions.
Knowledge, Skills, Abilities and/or Competencies
1. Ability to learn advanced medical/veterinary terminology.
2. Past experience working in a medical or veterinary environment.
3. Comfortable around large animals (horses/cows) with experience handling and/or restraining them.
4. Proven ability to deliver excellent customer service, in a calm and professional manner, during challenging circumstances.
5. Excellent interpersonal, organizational, and communications skills; strong motivation, resourcefulness, and diplomacy/tact; ability to work independently and as part of a team.
6. Able to problem solve complex issues, prioritize, and multi-task.
7. Able to earn the trust, confidence, and respect of the clients, staff, students, referring veterinarians, and faculty members.
8. Ability to learn how to use complex data systems including proprietary programs such as VetView.
9. Proficient in the use of Microsoft Programs (Word, Excel, Outlook).
10. Proven reliability as demonstrated through excellent attendance and follow-through on assigned responsibilities.
Physical Demands
1. Lift and carry up to 50 pounds, both assisted and unassisted.
2. Sit or stand for long periods of time and use of repetitive actions during the entire workday.
3. Handle and/or restrain large animals.
4. Quickly access areas throughout the Veterinary Teaching Hospital through the course of the day. Use of stairs and different/uneven walking surfaces is common.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
1. Serve as a client liaison to large animal clients during their visits to the VTH . Check the receiving schedule daily and make plans to be available when clients arrive. Maintain an active presence in the large animal public spaces.
2. Help clients unload their animals, lead them to the appropriate stall, then notify clinicians of the location of the patient.
3. Make sure stalls are ready for daily appointments and help maintain the cleanliness of the equine outpatient facility.
4. Assist with in-person client communications while they are at the VTH . This could include providing general updates on the status of their animal, answering questions they may have about the VTH , explaining to them what to expect and how the examination process typically goes, making sure they are seen in a timely manner, watching for clients who seem extra nervous and offering them comfort, etc.
5. Once a patient is ready to go home, assist in coordinating the discharge of the animal and be available to help ensure that the process goes smoothly. This includes making sure that all medications are ready to go, that the client has paid, that any personal items the owner brought are returned, and that the patient is safely loaded into the trailer.
Percentage of time
60
Duties/Responsibilities
1. Perform the daily census for the large animal hospital.
2. Assist with patient visitations.
3. Fill in as a horse handler and/or assist with some vet assistant duties as needed when not busy with clients.
4. Oversee the mailing of sympathy cards and any personal effects if a patient passes away.
5. Assist with client follow-up as needed, contacting them within two weeks post-discharge to see how the patient is doing and relaying this information to clinicians.
Percentage of time
25
Duties/Responsibilities
1. Work with the clinical counselor to provide support for emotional clients during times of major decision-making and animal loss
2. Be a resource to the grateful client coordinator should you learn of potential development opportunities when interacting with clients
3. Cross-train with the large animal front desk staff, filling in and assisting as needed.
Percentage of time
15
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Benefits Provided: Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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