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DCEO Cluster Manager, Amazon Dedicated Cloud Job ID: 2603009 | Amazon Data Services, Inc.
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DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is seeking an energetic Data Center Engineering Operations (DCEO) Cluster Manager to join the Global Infrastructure Operations organization and serve as a technical resource and leader within data centers. The position will help ensure overall availability and reliability to meet or exceed defined service level agreements of data center operations in a specific region. The DCEO Operations Cluster Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.9999% uptime.
This role acts as Amazon’s front line when it comes to electrical and mechanical equipment troubleshooting. The team will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDUs, and busways, among others. Mechanical equipment may include various types of computer room cooling units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
Responsibilities
- Oversee all aspects of the data center's critical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
- Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules
- Manage teams of 24x7 engineering technicians and Facility Managers in all facets of their career
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
- Ensure staffing levels are maintained and grow with expansions
- Be actively involved in ongoing construction activities
- Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
A day in the life
Your normal day will be anything but normal. You have the opportunity to manage a high performing team that is tasked with the O&M of a unique critical infrastructure environment. The team knows their roles, and they know how to succeed. Managing and sharing in their success is exciting and rewarding. You will regularly solve issues associated with the doubling of your infrastructure through soon-to-be-completed construction projects and the design of new facilities. High performing partner teams are woven into every step of the O&M, the acceptance of construction, management of the security parameters, and the overall safety, security, and availability considerations. This all ensures that no two days are the same. You will end your day with the satisfaction of knowing that your contributions have significant impact on the mission of our customers.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Warrenton, VA, USA
BASIC QUALIFICATIONS - Four year degree in Electrical Engineering, Mechanical Engineering or equivalent technical training.
- 5+ years of 24/7 critical environment experience.
- 3+ years of experience in a management position with 5 or more direct reports, preferably managing other managers.
- Current, active US Government Security Clearance of Top Secret or above
PREFERRED QUALIFICATIONS - 5+ years of experience working in data centers with an emphasis on building and equipment operation.
- Advanced understanding of equipment life cycle management.
- Experience managing operational and capital budgets.
- Experience developing staffing models.
- An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
- Proven track record of people management and developing teams.
- Ability to solve problems at their root, stepping back to understand the broader context.
- A strong aptitude for troubleshooting and problem solving.
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting.
- Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries.
- Good judgment and instincts in decision making.
- Ability to prioritize in a complex, fast-paced environment.
- Ability to proactively and continually improve your level of knowledge about Amazon business and relevant technologies.
- Ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job details
• • USA, VA, Warrenton
• AWS Cleared Jobs
• Facilities, Maintenance, & Real Estate
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