Job Details
Level
Experienced
Job Location
Martinsville VA - Martinsville, VA
Position Type
Full Time
Education Level
2 Year Degree
Job Shift
Day
Job Category
Information Technology
Site Support Technician
Monogram is seeking an experienced IT Support Technician to provide technical assistance to our team members. This position reports to the IT Support Manager and is on-site at the Martinsville, VA facility. The successful candidate will be responsible for maintaining and troubleshooting computer systems, identifying opportunities for standardization and process improvement, and ensuring the security and integrity of our company’s data. This position will also be part of an on-call rotation which provides after-hours support for critical issues.
Essential Duties & Responsibilities:
•    Diagnose, troubleshoot, provide timely solutions to tickets.
•    Documentation of processes and procedures
•    Active Directory Management
•    Support and facilitate in a Microsoft Environment
•    Monitor network and systems status.
•    Maintain and update systems inventory.
•    Create and maintain knowledge base material and documentation.
This position will be responsible for addressing incidents and service requests submitted to the ticketing system from remote and on-site team members. The successful candidate will be able to identify and develop processes and improvement to reduce the cost of support.
The ability to troubleshoot and repair hardware and diagnose software configuration issues will be required. This person will also be responsible for administration tasks related to permissions, user accounts, and provisioning in a Microsoft environment. This position will need experience with Microsoft 365 applications, Azure Active Directory, Intune, and Windows operating systems. Experience with multifunction printers, video conference systems, and phone systems will also be needed in this role.
This person should have great communication skills and the ability to create and maintain documentation. Experience with creation of Knowledge Base articles is a plus.
The Ideal Candidate will have the Following Qualifications:
Experience & Education:
•    Minimum 2-year degree in a technical or related field
•    At least 2 years' experience in a Support role
•    Ability to be part of an on-call rotation schedule.
•    Knowledge of Windows Server OS, Windows 10 and 11, and Office applications
•    Office 365 experience preferred.
•    Experience with Active Directory and Group Policy
•    Must be 18 years or older
Competencies & Skills:
•    Ability to multi-task, set priorities, and work independently.
•    Strong written and verbal communication skills
•    Strong analytical and independent problem-solving skills
Work Environment:
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy computer equipment. This position would be required to work on the production floor as necessary to complete tasks (less than 20%). Necessary Personal Protective Equipment would be worn while in designated areas were that equipment is required.