SVREC Intake Specialist
Greater Roanoke Workforce Development Board
1 S Jefferson St, Roanoke, VA 24011
$30,000 - $40,000 a year - Full-time
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Pay • $30,000 - $40,000 a year
Job type • Full-time
Shift and schedule • 8 hour shift
• No weekends
• Day shift
• Monday to Friday
 
Location 1 S Jefferson St, Roanoke, VA 24011
 
Benefits
Pulled from the full job description
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
 
Full job description
Overview:
The SVREC Intake Specialist performs administrative and programmatic support including intake, eligibility determination/enrollment, and initial case management for participants of the SVREC grant, as well as any additional duties as assigned. This position will also assist individuals in identifying actions and providing services needed to further the individuals’ education and job placement skills while complying with federal, state, and local policies, procedures, and performance.
Responsibilities:
· Properly document and determine eligibility for the WIOA Title I Adult, Dislocated Worker, and/or Youth, SVREC and other programs for interested applicants in compliance with program parameters
· Gather and maintain documentation on participant eligibility, services, and progress related to program enrollment and participation
· Perform outreach and recruitment activities, in coordination with the Program Manager, to increase program participation
· Work closely with Career Coaches to ensure consistent, high-quality services are provided to program participants
· Maintain knowledge of community-based and other resources to assist participants and encourage co-enrollment
· Assist customers with registration in the Virginia Workforce Connection, the statewide labor exchange system for the Commonwealth of Virginia, and Apricot as needed
· Manage electronic (and paper, as needed) files on each participant and adhere to confidentiality and compliance requirements
· Complete reports, as needed/requested, to Program Manager to report key attributes of success with program enrollment, activities, outreach, etc.
· Accurately and timely document all interactions and services provided to clients within statewide case management system, Apricot and the Virginia Workforce Connection
· Counsel clients on how to strengthen weaknesses in regard to employment and training goals
· Provide labor market information and expertise in career choices for clients
· Successfully complete formal and informal assessments with participants to gauge interests, aptitudes, and basic skills for success
· Staff the Resource Room, as needed, in the Virginia Career Works Centers, to assist customers with basic and individualized career services
Qualifications:
High school diploma, and two years of professional experience in establishing benefits eligibility or admissions, or a combination of education and employment experience.
Scope:
• Coordination: coordination of activities with a variety of team members made up of internal and external partners
• Communication: regular communication with supervisor, team members, Board staff and workforce internal and external partners as well as program participants
• Confidentiality: adhere to WIOA Title I, SVREC and other program confidentiality requirements and maintain highest confidentiality required
• Financial: manage referrals to Career Coaches and other resources for financial assistance
• Judgement: errors could result in federal and state compliance and financial issues
• Compliance: responsible for knowledge of federal, state, and local policy, with emphasis on legislation put forth by the U.S. Department of Labor Employment and Training Administration and the Virginia Department of Social Services
• Travel: potential travel within the eight localities of the Virginia Career Works – Greater Roanoke region including the Counties of Alleghany, Botetourt, Craig, Franklin, and Roanoke and the Cities of Covington, Roanoke, and Salem. Possible overnight travel to conferences and workshops within the Commonwealth of Virginia and out-of-state.
Essential skills & knowledge:
Knowledge and experience with data entry systems and customer management software; Knowledge of the structure and operation of government and community agencies and private businesses; ability to work independently; ability to manage files; compile & prepare various reports & statements; ability and skills in data entry and database management; ability to administer various tests & assessments; general knowledge of the Workforce Innovation & Opportunity Act, program goals, guidelines and eligibility criteria; ability to forge collaborative relationships with community partners; ability to evaluate client needs using prescribed program methods; demonstrated skill in case management, counseling, assessment and/or file maintenance; ability to multi-task, set priorities, and have high level of organization; exceptional customer service skills; ability to express ideas clearly and concisely, both orally and in writing; ability to consider and weigh a variety of factors in making decisions and recommendations; ability to update and maintain various social media platforms; ability to establish and maintain a good working relationship with clients, public and private agencies, and the employer community; the ability to compile data and make reports; working knowledge of basic computer programs.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
Ability to Relocate:
• Roanoke, VA 24011: Relocate before starting work (Required)
Work Location: In person
 
Overview:
The SVREC Intake Specialist performs administrative and programmatic support including intake, eligibility determination/enrollment, and initial case management for participants of the SVREC grant, as well as any additional duties as assigned. This position will also assist individuals in identifying actions and providing services needed to further the individuals’ education and job placement skills while complying with federal, state, and local policies, procedures, and performance.
Responsibilities:
· Properly document and determine eligibility for the WIOA Title I Adult, Dislocated Worker, and/or Youth, SVREC and other programs for interested applicants in compliance with program parameters
· Gather and maintain documentation on participant eligibility, services, and progress related to program enrollment and participation
· Perform outreach and recruitment activities, in coordination with the Program Manager, to increase program participation
· Work closely with Career Coaches to ensure consistent, high-quality services are provided to program participants
· Maintain knowledge of community-based and other resources to assist participants and encourage co-enrollment
· Assist customers with registration in the Virginia Workforce Connection, the statewide labor exchange system for the Commonwealth of Virginia, and Apricot as needed
· Manage electronic (and paper, as needed) files on each participant and adhere to confidentiality and compliance requirements
· Complete reports, as needed/requested, to Program Manager to report key attributes of success with program enrollment, activities, outreach, etc.
· Accurately and timely document all interactions and services provided to clients within statewide case management system, Apricot and the Virginia Workforce Connection
· Counsel clients on how to strengthen weaknesses in regard to employment and training goals
· Provide labor market information and expertise in career choices for clients
· Successfully complete formal and informal assessments with participants to gauge interests, aptitudes, and basic skills for success
· Staff the Resource Room, as needed, in the Virginia Career Works Centers, to assist customers with basic and individualized career services
Qualifications:
High school diploma, and two years of professional experience in establishing benefits eligibility or admissions, or a combination of education and employment experience.
Scope:
• Coordination: coordination of activities with a variety of team members made up of internal and external partners
• Communication: regular communication with supervisor, team members, Board staff and workforce internal and external partners as well as program participants
• Confidentiality: adhere to WIOA Title I, SVREC and other program confidentiality requirements and maintain highest confidentiality required
• Financial: manage referrals to Career Coaches and other resources for financial assistance
• Judgement: errors could result in federal and state compliance and financial issues
• Compliance: responsible for knowledge of federal, state, and local policy, with emphasis on legislation put forth by the U.S. Department of Labor Employment and Training Administration and the Virginia Department of Social Services
• Travel: potential travel within the eight localities of the Virginia Career Works – Greater Roanoke region including the Counties of Alleghany, Botetourt, Craig, Franklin, and Roanoke and the Cities of Covington, Roanoke, and Salem. Possible overnight travel to conferences and workshops within the Commonwealth of Virginia and out-of-state.
Essential skills & knowledge:
Knowledge and experience with data entry systems and customer management software; Knowledge of the structure and operation of government and community agencies and private businesses; ability to work independently; ability to manage files; compile & prepare various reports & statements; ability and skills in data entry and database management; ability to administer various tests & assessments; general knowledge of the Workforce Innovation & Opportunity Act, program goals, guidelines and eligibility criteria; ability to forge collaborative relationships with community partners; ability to evaluate client needs using prescribed program methods; demonstrated skill in case management, counseling, assessment and/or file maintenance; ability to multi-task, set priorities, and have high level of organization; exceptional customer service skills; ability to express ideas clearly and concisely, both orally and in writing; ability to consider and weigh a variety of factors in making decisions and recommendations; ability to update and maintain various social media platforms; ability to establish and maintain a good working relationship with clients, public and private agencies, and the employer community; the ability to compile data and make reports; working knowledge of basic computer programs.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
Ability to Relocate:
• Roanoke, VA 24011: Relocate before starting work (Required)
Work Location: In person