Job Type: Full time
ABOUT HUB INTERNATIONAL:HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.WHAT WE OFFER YOU:At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:Competitive salaries and benefits offeringsMedical/dental/vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time OffGreat work/life balance because that’s important for all of us!Focus on creating a meaningful environment through employee engagement eventsThe ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!Growth potential - HUB is constantly growing and so can your career!A rewarding career that helps local businesses in the communityStrong community support and involvement through HUB Gives SUMMARY:The Account Manager acts as the primary contact and facilitator for clients with respect to all activities related to consulting, marketing, implementing, communicating, and administering group insurance and related benefit plans and products.  Account Managers are assigned a book of business and acts as the liaison with clients’ management/decision makers.  ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to, the following. Other duties may be assigned.Responsible for monitoring the quality of service provided to the client, including but not limited to: brokerage/marketing services, communications and outsourcing/administrative servicesExecutes marketing of client benefit plans; Writes requests for proposals and submits to insurance carriers and vendorsPrepares communication presentations for clients. Reviews and may compose plan documentsMonitors financial performance of benefit plans on behalf of the clientCompiles claim and utilization reports using carrier provided dataPartners with carriers to ensure proposal requests are timely and thorough. Compiles carrier responses manually or into Excel for comparison and presentation to clientCoordinates literature/material fulfillment duties and processes, including enrollment kits, plan summaries; SPD’s other benefits literature and communication materialImplements insurance benefit programs, including plan setup at carrier level; coordinating Administrative/HRIS setup and services (if applicable); conduct client enrollment meetings; and follow-up with clients and carriers to assure complete and thorough implementationProvides ongoing client customer service to continually assure that benefit plans are being administered to the client’s satisfaction and that client is fully informed of any issues that impact their benefit plansCoordinate group employee benefits open enrollments, including overseeing and managing the enrollment system set-upSUPERVISORY RESPONSIBILITIES: The Account Manager may direct some aspects of the responsibilities of the Assistant Account Manager, Benefit Analyst and/or the Benefit Administrator position who work on the same account(s) but will not be a direct Manager.REQUIREMENTS:Minimum of 3+ years of experience and demonstrated proficiency in an Insurance Account Management role in required lines.  Brokerage experience is preferredSuperior customer service and problem solving skills with the ability to work in a team environmentExcellent written and verbal English communications skills requiredDemonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systemsAbility to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when requiredEDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:·         High School Diploma or equivalent required; College Degree preferred·         Active Tennessee Life and Health license preferred but not required·         Advanced professional designation highly desirable (e.g. CEBS, PHR, GBDS) but not requiredDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .EEOAA PolicyE-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.