Job Type: Full time
Thank you for considering a career at Bon Secours Mercy Health!Primary Function/General Purpose of PositionThe Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.Essential Job FunctionsAssists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staffCollaborates with the Care Manager and Social Worker assists with faxing, mail management, phone message retrieval, and other office tasksProvides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from EnsembleProvides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care managerAssists in keeping community resource manuals up to dateThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationBLS Basic Life Support – American Heart Association (required)EducationHigh School Diploma or GED (required)​Some college (preferred)Work ExperiencePrevious healthcare experience with patient discharge planning procedures (preferred)TrainingNoneLanguageNonePatient PopulationDemonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​Neonates (0-4 weeks)Infant (1-12 months)Pediatrics (1-12 years)Adolescents (13-17 years)Adults (18-64 years)Geriatrics (65 years and older)Working ConditionsPeriods of high stress and fluctuating workloads may occur.Long-distance or air travel as needed- not to exceed 10% travel.General office environment.May be exposed to high noise levels and bright lights.May be exposed to physical altercations and verbal abuse.May be exposed to limited hazardous substances or body fluids.*May be required to use physical restraints.May be exposed to human blood and other potentially infectious materials.* May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.Prolonged periods of working alone.* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.Physical RequirementsPhysical DemandsFrequency                                              0%                  1-33%                 34-66%                 67-100%Lifting/ Carrying (0-50 lbs.)                                             X                                                                      Lifting/ Carrying (50-100 lbs.)                                        X                                                                     Push/ Pull (0-50 lbs.)                                                       X                                                                     Push/ Pull (50-100 lbs.)                                                   X                                                                      Stoop, Kneel                                                                      X                                                                    Crawling                                                                             X                                                                    Climbing                                                                             X                                                                     Balance                                                                               X                                                                     Bending                                                                                                           X                                                                                                                                                                              Work PositionFrequency                                               0%                  1-33%                 34-66%                 67-100%Sitting                                                                                                                                          X          Walking                                                                                                          X                                       Standing                                                                                                       X                                         Additional Physical Requirements/HazardsPhysical Requirements Manual dexterity (eye/hand coordination)Perform shift workHear alarms/telephone/audio recordingsReach above shoulderRepetitive arm/hand movementsFinger DexterityColor VisionAcuity – farAcuity – near                                                                    HazardsDepth perceptionUse of Latex productsExposure to toxic/caustic/chemicals/detergentsExposure to moving mechanical partsExposure to dust/fumesExposure to potential electrical shockExposure to x ray/electromagnetic energyExposure to high pitched noisesGaseous risk exposure                                                                       SkillsCare managementCare for patientsPatient ObservationDischarge planningMail managementRelationship BuildingInterpersonal SkillsBasic computer skillsVerbal communicationWritten communication​Attention to detailCritical thinkingCommunication with family membersActive listeningOrganizationTask ManagementTime ManagementTeamworkBon Secours Mercy Health is an equal opportunity employer.Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much more *Benefits offerings vary according to employment statusScheduled Weekly Hours:40Work Shift: Days (United States of America)Department: Case Mgmt - Fairfield HospitalAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.