Job Description Job Description
Job Summary:
The Services Technician can perform the technical tasks of a Lead Communications Tech. The Services Technician will respond to service calls as needed. The Lead Service Tech’s task will be to ensure job completion according to company and customer quality and safety requirements while maintaining the efficiency of the staff assigned to the project.
Job Duties and Responsibilities:
• Assumes responsibility for effective performance and provide necessary training; assume responsibility for adherence to Company and customer safety and quality guidelines and hold weekly safety meetings; initiate performance related communications and escalate to Project Manager if necessary.
• Installs a work area outlet for floor, modular furniture and wall (terminate CAT 3 & CAT 5 jacks. Mount face plates and surface mount boxes correctly. Adhere to IES COMMERCIAL labeling standards).
• Builds closets (Mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware). Install grounding for racks, equipment and cable as required. Complete all IDC connections (e.g. terminate 110/66 blocks and patch panels).
• Performs testing: continuity test horizontal and riser cable; use of volt-ohmmeter; troubleshoot opens, crosses, shorts and transpose pairs on horizontal and riser cable; use a tone set.
• Identifies active voice or data circuits.
• Troubleshoots fiber and copper cabling to identify and correct issues.
• Completes all IES COMMUNICATIONS paperwork accurately and on time (timesheets, material transfers, work orders, change orders, tool transfers and others as required).
• Adheres to and participates in all Company, customer and industry quality and safety standards and regulations.
• Completes other responsibilities as assigned.
Physical and Mental Requirements:
• Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must be able to act as the Company liaison for interface with customer representative(s).
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must have a strong aptitude for independent working environment and high productivity rate
• Must be available to work on-call as required.
• Regular attendance is mandatory
Tools:
• Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight, and gloves.
• Punch tool with 110 block and 66 block blade, tone set, 6/8 position combo crimp tool, and Krone/3M/BIX.
Education, Certification, License, and Skill Requirements:
• Must possess at least a High School diploma or GED equivalency.
• Has a minimum of five (5) years of experience in telecommunications or related technical field.
• Has a minimum of six (6) months supervisory and/or managerial experience.
• Some knowledge of A/V installation and components a plus.
• Must possess and be proficient with the listed tools.
• Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must know the universal communications color codes.
• Must meet Company minimum driving standards.
Company Description
IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace.
For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.
Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. \r\nFor 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.