Description
Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care Technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
Requisition Type
Professional License
Job Schedule
Full time
Responsibilities
- Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation- Conduct biometric screenings- Prepare and administer injections and immunizations prescribed by the provider on duty- Assist with cerumen removal and nebulizer therapy procedures as ordered by the provider on duty- Greet any customers or potential patients while in the front area or near the clinic- Answer questions, following HIPAA guidelines while in the front area; consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)- Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow- Complete patient registration process per outlined best practice, which includes, but is not limited to, scanning insurance, government issued ID, obtaining consent forms collecting payment and outstanding balances- Collect the patient or responsible party s insurance information, if applicable; collect payments and log in the EHR- Scanning all appropriate documents or alert the provider if they need to complete the scanning- Escort patients to the exam room. Collect and document patient s chief complaint, medical and medication history in the EHR- Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies- Continue to process the patients in the waiting following appropriate clinic flow- Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods- Answer phones, responds to questions, complete call backs (including lab reviews) and return calls as necessary- Clean and organize the clinic space daily. Including but not limited to: taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection- Participate in and prepare for off-site events as needed- Put together weekly order for supplies for provider's approval- Prepare packages, laboratory specimens, and mail for shipping- If a float: Travel to designated clinics within a specified geographic area- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum - High School Diploma or GED - Any experience as LPN or similar role- Basic math skills (i.e., counting, addition, and subtraction)- Ability to work cooperatively in a fast-paced, team-based environment- Excellent customer service, organizational, and task-management skills - Basic computer skills - Excellent administrative, communication, and organizational skill with high attention to detail Desired - Any previous experience in retail, customer service, or healthcare- Knowledge of infection control practices