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Customer Service Consultant

Caliber Collision

Location: Roanoke, Virginia
Type: Full-Time, Non-Remote
Posted on: March 27, 2024
Job Type: Full time
Service CenterRoanoke - NortheastJOB SUMMARYCaliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.BENEFITS OF JOINING CALIBERBenefits from day one: Immediately eligible for medical, dental and visionIndustry Comparable Pay – Paid weekly and eligible for overtimePaid Vacation & Holidays – Can begin accruing day 1Career growth opportunities – we promote from within!A career for life: You’ll gain hands-on experience within a production shop.REQUIREMENTS: 2+ years of customer facing experience; sales experience a plusMust have a valid driver’s license and be eligible for coverage under our company insurance policyMust be able to pass all pre-employment screenings including background and MVR checksABILITIES/SKILLS/KNOWLEDGEAbility to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.Passion for learning the collision industryBe able to understand instructions – written and verbalCan prioritize competing tasks and adapt easily to a fast-paced environmentMust be able to provide personable, friendly “World Class” customer service to internal and external customersCaliber is an Equal Opportunity Employer