The Service Manager runs all aspects of the Dealership Service Department – billing, scheduling, warranties, computer diagnostics, as well as motivating, instructing and scheduling shop and field service technicians. This position ensures that equipment is properly maintained and repaired to maximize productivity. Major Responsibilities Provide direct supervision and training of Shop and Field Service Technicians, Parts Specialist and maintenance employees; Generate service-related revenue; Schedule jobs for Technicians to ensure timely repairs for rental and customer equipment; Create work schedules and maintain proper accounting of Service Technician productivity; Ensure safe working environment; Recruit, hire and develop Service Technicians; Work with Equipment, Branch and Crane managers to coordinate the overall delivery of quality performance by the Service Technicians; Ensure upkeep of the buildings and grounds; Assist with parts acquisition and purchase order system; Ensure all jobs are completed safely, on time and correctly; Work with vendors to obtain assistance when needed; Negotiate terms and conditions with vendors; Maintain knowledge of manufacturer’s updates and advances in technology as related to the job; Estimate and bid jobs; Assist with marketing objectives; Provide excellent customer service throughout entire department; Knowledge, Skills, and Experience Essential: Must be proficient with basic computer skills (i.e. Microsoft Word, Excel, etc.); Proficient at finding efficiencies and solving problems; Time management skills; Detail orientated; Strong leadership skills; Can work under stress; Service orientated; Excellent communication skills; Proven track record for continuous improvement in position; Must be able to pass a drug test, background check, and fit for duty test. Desired: High school diploma required, prefer candidates with at least an Associate’s degree; Prefer candidates with at least 5 years of management experience in a busy office setting; Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset. Job Types: Full-time, Part-time Pay: $65,000.00 - $70,000.00 per year Expected hours: 45 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Day range: Monday to Friday Shift: Day shift Ability to Relocate: Owensboro, KY 42303: Relocate before starting work (Required) Work Location: In person
Salary: $65,000 - $70,000 a year
Employment Type: Part-time
Qualifications
[ "Work authorization (Required)" ]