Overview The mission of Next Generation Designs - IT Department, is to deliver exceptional technical support services to our local community and local businesses. NGD is a rapidly growing company and has an immediate need to onboard an experienced IT Support Specialist. We are seeking an exceptional and creative IT Support Specialist located primarily in Smith Mountain Lake, Lynchburg, Roanoke area. This person will also uphold the corporate IT Policy and facilitate the implementation of enterprise-wide projects such as standardization of asset management, systems profiling, client imaging and tracing, Helpdesk support system, and other creative endeavors. About Next Generation Designs Next Generation Designs specializes is a full-service Advertisement Agency, and is committed to providing cost-competitive, high quality, and customer-centric solutions to its clients. We strive to offer full-service product solutions with unparalleled customer service and support. Culture and Work Environment We operate with a fast-paced, adventure-seeking, and ever-evolving culture within a bright, open, and modern working environment shared amongst cross-functional teams. Essential Functions Assess in-house and client IT infrastructure on a regular basis to ensure continual satisfaction of necessary demands Manage daily operations of the IT department, including but not limited to in-house networking, VOIP management, and general workstation maintenance. Develop new strategies and IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction Coordinate the needs of remote employees, vendors, and contractors Protect customer data from outside infiltration through encryption, secure data storage, and other necessary means Assist with installation of new hardware and software and training of employees on its use Assist walk-in customers with computer diagnostics, repair, and other IT-related and non-IT-Related requests, we are a small office and all work together. Offer suggestions for improvements and optimization of IT processes Preferred Skills & Expertise Excellent IT skills Experience with Windows, Microsoft Office, and other Windows-based software applications Experience with Networking, including firewalls, switches, and the related terminology Familiarity with VOIP and PBX-based phone systems a plus Familiarity with Linux and Virtualization technologies a plus Proven track record of maintaining IT structural integration Ability to establish priorities, organize multiple tasks, and complete them in a timely manner Ability to document IT-related procedures for in-house use as well as for client use Experience Bachelor’s Degree in Information Technology, Computer Science, or related field or 2+ years of experience in an IT ground-level role Industry certifications & memberships a plus Requirements Valid U.S. Person status (citizenship or Green Card) Valid driver’s license ability to lift at least 50lbs Weekend on-call Personality Team player Excellent interpersonanon-IT-Related Flexible Proactive initiative-taker; self-starter Effective with minimal supervision Job Type: Full-time Pay: $25,000.00 - $35,000.00 per year Schedule: Monday to Friday Weekends as needed Experience: IT Support: 2 years (Required) License/Certification: Drivers (Required) Work Location: In person
Salary: $25,000 - $35,000 a year
Employment Type: Full-time
Qualifications
[ "IT Support: 2 years (Required)", "Drivers (Required)" ]