ESSENTIAL FUNCTIONS: Ensure the daily cleaning of the guest rooms, public areas and back of the house according to established operating procedures, health/sanitation standards and property/brand standards. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Ensure that the assigned cleaning and inspection of guest rooms has been completed in the allotted time frame. Being active and “hands on” is required to achieve this goal. Oversee and perform managerial duties of department, including but not limited to: scheduling of staff, verification of hours worked, adherence to uniform and grooming standards; ordering of supplies and equipment, implementation and administration of staff performance management, representing the Housekeeping/Laundry department in daily/weekly management meetings, as well as the property safety committee. Issue supplies/goods to staff at beginning of shift in order for the team to be able to efficiently complete their tasks. Control inventory and ensure proper supplies are available while controlling expenses. Perform monthly inventories of hotel supplies. Provide open communication, conduct shift meetings, ongoing training, guidance and performance feedback to department associates. Instill pride in the team; ensure punctuality and high work performance in order to maintain high GSS cleanliness scores. Maintain constant and accurate communication with Front Desk personnel regarding room status and availability of clean rooms, as well as other issues requiring effective communication with the Front Desk. Ensure coordination and implementation of Housekeeping/Laundry department safety and accident prevention programs. Receive and accurately document items issued to Lost and Found with careful attention and adherence to property Lost and Found procedures. Respond in timely fashion to guest inquiries regarding lost items. Return items in a manner that ensures guest satisfaction. Understand and be prepared to implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. Periodically assist the evening staff in the performance of duties to include: laundry duties, cleaning of hotel public space, turndown service, and trash removal. Delegate, supervise and occasionally perform special projects and other responsibilities as assigned. Assist Director of Human Resources with the recruiting of new associates, including interviewing and selection. Ensures effective training for all new hires and employees for the duration of their employee life cycle. As well, work closely with the General Manager and keep him informed about all important occurrences. Actively contribute to a constructive and positive work environment, encourage teamwork and contribute to high associate opinion survey scores within the department. KNOWLEDGE AND SKILLS: High school education or equivalent experience required. College degree preferred. Minimum of two years’ experience in hotel management position. Management experience in full-service hotel preferred. Proficient in Microsoft Suite software applications and familiarity with hotel property management systems. Working knowledge of Lightspeed system preferred. Expert knowledge of hotel housekeeping operations in a mid- or large-size hotel required. Ability to effectively communicate information to management, other department personnel, and guests is required. Bi-lingual (English-Spanish) preferred. Possess encouraging leadership skills that create a harmonious work environment HOURS REQUIRED: Scheduled days and times may vary based on need . Typically required to work five shifts and 40-50 hours per week PHYSICAL JOB REQUIREMENTS: Lifting/Pushing/Pulling/Carrying Lifting up to 25 lbs. of linen, supplies, furniture- 25% of shift Pushing up to 35 lbs. pushing housekeeping cart and vacuum cleaner- 15% of shift Pulling up to 35 lbs. pulling housekeeping cart and vacuum cleaner- 15% of shift Carrying up to 15 lbs. of supplies- 30% of shift Bending- picking up supplies, cleaning guest rooms, turndown service, trash removal- 50% of shift Kneeling- inspecting guest rooms – 25% of shift Mobility Continuous movement throughout hotel- 80% of shift Continuous Standing 90% of shift Climbing Stairs: Up to approx. 100 steps 3% of 8 hours Work Environment Inside: 100% of 8 hours
Salary: $55,000 - $60,000 a year
Employment Type: Full-time
Qualifications
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