The Patient Accounts Specialist will monitor guarantor accounts receivable, tasks, post patient payments and resolve questions regarding patient accounts. Duties and Responsibilities: - Provide prompt, courteous and accurate information to inquiries from appropriate parties and makes every reasonable effort to assist patients to an acceptable resolution of their problems or requests. - Document all calls timely and accurately in the patients’ account in the billing system. - Establish payment arrangements per company policy. - Manage outstanding self-pay accounts and status for management. - Assist with patient refunds. - Runs all routine and requested reports for daily routines. - Perform any additional duties as may be assigned. - Compliance with HIPAA and OSHA guidelines. Qualifications: - Cooperative work attitude toward co-employees, management, patients, visitors, and physicians/extenders - Ability to promote favorable facility image with physicians, patients, hospitals, other physician offices, and general public - Ability to document processes and improve their efficiency - Ability to make decisions and solve problems - Work effectively as a team member with physicians and other staff - Appropriately interact with patients, families, and others Requirements: Required - High school diploma or GED certificate - Basic office skills including data entry - Good communication skills and ability to deal with the public in a professional, courteous manner. - Billing experience and insurance knowledge (eligibility, registration, etc.) Preferred - Surgical and orthopedic billing experience a plus Job Quality Requirements: - Accuracy - Attention to detail - Timeliness - Organization - Little supervision needed to accomplish task - Ability to multi-task Dependability: - Attendance - Punctuality - Ability to follow instructions - Ability to meet deadlines Physical/mental Requirements: - Must be able to speak, hear, see, stoop, lift, bend, reach, kneel, squat, push and pull. - Ability to sit for prolonged periods of time. Ability to input data intermittently up to eight hours a day. - Ability to cope with occasional stress from workload. - Must be able to use a variety of office equipment including phone, copy machine, writing instruments, computer and fax. Reports to: Billing Manager, Director of Finance Classification: Non-exempt. Generally non-exempt employees work 40 hours per week. Contacts: - Patients - Patients’ family/significant others - Physicians and physician office personnel - Administration Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Schedule: Monday to Friday Work setting: Medical office Private practice Ability to Relocate: Owensboro, KY 42301: Relocate before starting work (Required) Work Location: In person
Salary: $28.4K - $36K a year
Employment Type: Full-time
Qualifications
[ "Work authorization (Required)" ]