Full Time Communications Officer Sheriff’s Office / Joint 911 Dispatch Center Madison County is continuously accepting applications for the position of Emergency Communications Officer to work in the Sheriff’s Office/Joint 911 Dispatch Center. Under general supervision, this position answers emergency and non-emergency calls, transfer calls to proper agencies, dispatch Law Enforcement, Fire & EMS using computer aided dispatching systems, radio, and telephone. Emergency communications is a 24 hour, 365 a year operation. The 911 Center consists of 12 full time dispatchers with 2 full time supervisors. The center is open 24 hours a day, 365 days a year and receives emergency calls for Law Enforcement, Fire and Emergency Medical Services. The Center also accepts non-emergency calls on administrative phone lines. The 911 Center has the most current technology for receiving 911, radio communications, mapping and computer assisted dispatching. Each Communications Officer is trained and certified by the Department of Criminal Justice. Hiring for Madison County shall be performed without regard to race, color, religion, national origin, gender, age, marital status, or disability unless otherwise permitted by applicable law. Applicants hired by the County must be citizens of the United States or legally authorized to work in the United States and must have a valid Virginia Driver’s License. Madison County also promotes a drug free workplace and Communications Officer’s will be subject to an entry level drug test followed by random drug tests quarterly. Madison County, Virginia Application Instructions for Emergency Communications Officer March 20, 2024 Madison County Madison County is continuously accepting applications for the position of Communications Dispatcher . Information on Madison County, the position and the application procedures can be found at www.madisonco.virginia.gov/ Applications will be received until the position is filled. EOE Following is supplementary information on the positions and application instructions for all interested individuals. Full-time employees are eligible for VRS retirement, employee health insurance (currently Local Choice- Blue Cross/Blue Shield) benefits, and holiday and vacation/sick leave. The current Madison County Personnel Policy is available on the County website. Part-time positions are not eligible for these benefits. The hiring rate will depend upon the qualifications of the individuals selected. Applicants are to complete a Madison County employment application and the Authorization of Release of Information Form and return it to Director of Emergency Communications, Sean Ferguson; P.O. Box 705; Madison, VA 22727 or sferguson@madisonco.virginia.gov. Resumes (and l imited additional relevant documentation) are encouraged and will be accepted but will not be considered a substitute for a completed County application form. Applications will be reviewed on the basis of apparent qualifications. Unsigned applications will not be considered. General inquiries by the applicant via telephone or in person are discouraged. The County will give preference to applicants that have appropriate experience and good people skills. All applicants are expected to be qualified with applicable experience and certifications and possess a valid driver’s license. All applicants must be able to pass a drug screen and criminal background investigation. Emergency Communications Dispatcher Dept/Div: Emergency Communications/N/A FLSA Status: Non-Exempt Pay Grade: 8 General Definition of Work Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, and related work as apparent or assigned on a 24/7/365 basis, including holidays and weekends. Work is performed under the limited supervision of the Director of Emergency Communications. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Receives, classifies, and processes all emergency and non-emergency incoming calls via telephone, radio, and teletype messages for service. Provides necessary information to those needing assistance including the public, law enforcement personnel, animal control, etc.; responds to citizen complaints; dispatches calls to appropriate public safety entity. Enters information into the computer-aided dispatch (CAD) system. Performs computer related data entry, recording keeping, Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) updates and request, etc.; runs criminal histories and vehicle registration checks when requested; maintains logs of time and location of call and when service has been completed. Monitors incident and officer activity; evaluates and responds to requests for other agencies or additional resources to ensure scene safety to the extent possible. Attends routine and special training to maintain best practice readiness to perform dispatch duties. Prepares incident reports and call records. Knowledge, Skills and Abilities General knowledge of the methods of operating the communications system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings and landmarks; ability to operate computer-aided dispatch (CAD) and related communications equipment, hardware, software, and networks; ability to type and enter data at a reasonable rate of speed; ability to listen and communicate effectively through clear speech and hearing; ability to solve problems within scope of responsibility; ability to acquire and relay information accurately; ability to deal courteously with the public under stressful conditions; ability to establish and maintain effective working relationships with associates, public safety command officers, and the general public. Education and Experience High school diploma or GED, or equivalent combination of education and experience. Physical Requirements This work is sedentary and requires little to no exertion of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Obtain Emergency Medical Dispatch (EMD) certification within six months of hire. Successfully complete the Basic Dispatch School within one year of hire. Obtain Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) within one year of hire. Must meet and maintain all training and education requirements for position. Valid driver's license in the Commonwealth of Virginia.
Salary: $42.9K - $54.3K a year
Employment Type: Full-time
Qualifications
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