Technical Analyst I
Roanoke County, VA
3.1 out of 5
Roanoke, VA
$44,390.74 - $48,829.81 a year - Full-time
Roanoke County, VA
18 reviews
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Pay • $44,390.74 - $48,829.81 a year
Job type • Full-time
Location Roanoke, VA
Benefits
Pulled from the full job description
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
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Full job description
GENERAL DESCRIPTION
Performs computer related technical and administrative support. Uses analytical and problem-solving skills to identify and resolve issues in a cross-functional team environment. Provides computer related technical guidance and knowledge to users. Does related work as required.
Support Functional area:
Will monitor network backups, perform restores and handle parts, equipment and software deliveries for the department. With emphasis in computer operations, will perform technical work operating computers and monitoring systems performance. Ensures production schedules are met and observes system operations to determine that processes are completed successfully.
Technical Functional area:
Performs technical and administrative work providing support in the installation, maintenance and related inventory control services for microcomputers, peripherals, and other departmental computer resources. Determines proper hardware configurations of Operating Systems and software packages. Troubleshoots and replaces non-functioning parts on microcomputers and peripherals.
ESSENTIAL JOB FUNCTIONS
• Apply analytical and problem-solving skills in identifying and resolving computer related issues
• Communicate effectively with team members, department technical contacts and users on work order requests, including follow-up status and resolutions
• Maintain and update documentation of computer procedures which could include technical support data and disaster recovery information.
Support functional area:
• Processes scheduled jobs and ensures successful completion.
• Operates and monitors large volume printers and forms handling equipment.
• Processes large volume report/forms printing, handling and distribution.
• Serve as first-line user support of workstations, peripherals and telephones, routing user questions to other areas as appropriate.
• Processes changes to existing and requests for new telephone service, coordinates installation with customer, vendor, and technicians to ensure required service dates are met.
• Maintains related supplies inventory
• Monitors network backups.
• Receives and responds to requests for password resets, file restores and other access requests as authorized for the position.
• Receives technology parts, equipment and software deliveries for the department.
Technical functional area:
• Provide computer hardware and software support on multiple platforms including installation, configuration, maintenance, patching and troubleshooting
• Assist with installation and troubleshooting County approved computing software such as Office, Adobe, Internet browsers, etc.
• Communicate effectively with vendors and technicians for external repairs, perform necessary follow-ups
• Schedule and coordinate the delivery and installation of microcomputer hardware, software and peripheral equipment.
• Assist with testing and evaluation of new computer hardware
• Assist in fabricating and installing data cables and cabling.
REQUIREMENTS/PREFERENCES
Education:
Required: High School diploma or equivalent supplemented by technical training or college courses related to the Information Technology field.
Preferred: Windows OS Fundamentals or similar training
Experience:
Required: One (1) year or more years of related experience
Certifications/ Licenses
Required: Valid Virginia driver's license with good driving record.
Knowledge, Skills and Abilities
• General knowledge of microcomputer hardware, LANs, Microsoft Operating Systems, and office automation software.
• Knowledge of software including but not limited to Microsoft Office, Adobe Professional, e-mail systems and work order tracking.
• Knowledge of modern information systems operations processing techniques, capabilities and operating requirements of various computer platforms.
• Knowledge of Microsoft Active Directory.
• General knowledge of inventory and distribution procedures.
• Knowledge of network based systems, and/or enterprise systems solutions and architecture.
• Experience in operation, repair and installation of microcomputer equipment.
• Strong ability to use independent judgment, manage and prioritize multiple tasks and assignments.
• Strong customer service orientation, with excellent listening and elicitation skills.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Skilled in technical hardware problem solving.
• Skilled in configuring systems software and hardware components.
• Skilled in providing technical support via multiple channels (email, phone, instant messaging, remote desktop, etc.).
• Ability to diagnose and repair microcomputers, printers, communications, and network equipment.
• Ability to read and interpret technical manuals for systems and products in the installation, operation, and support of end user equipment and solutions.
• Ability to perform computer devices and related software troubleshooting and diagnostics, both on software and hardware problems
• Ability to analyze and solve problems with keen attention to detail.
• Ability to follow verbal and written instructions.
• Ability to communicate technical information clearly and effectively and translate technical terminology into a simple, non-technical language.
• Ability to handle business critical or time sensitive issues.
• Ability to manage high volume daily tasks while maintaining responsiveness to users.
• Ability to document technical solutions within a work request/ technical information database.
Additional Requirements
Subject to a complete criminal history background search with acceptable results. May be subject to DMV driving record review as required by amount of work related driving, specified by support responsibilities. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.
Supervisory Responsibilities
None
Full-time employees are eligible for a comprehensive benefit package that includes:
• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership
GENERAL DESCRIPTION
Performs computer related technical and administrative support. Uses analytical and problem-solving skills to identify and resolve issues in a cross-functional team environment. Provides computer related technical guidance and knowledge to users. Does related work as required.
Support Functional area:
Will monitor network backups, perform restores and handle parts, equipment and software deliveries for the department. With emphasis in computer operations, will perform technical work operating computers and monitoring systems performance. Ensures production schedules are met and observes system operations to determine that processes are completed successfully.
Technical Functional area:
Performs technical and administrative work providing support in the installation, maintenance and related inventory control services for microcomputers, peripherals, and other departmental computer resources. Determines proper hardware configurations of Operating Systems and software packages. Troubleshoots and replaces non-functioning parts on microcomputers and peripherals.
ESSENTIAL JOB FUNCTIONS
• Apply analytical and problem-solving skills in identifying and resolving computer related issues
• Communicate effectively with team members, department technical contacts and users on work order requests, including follow-up status and resolutions
• Maintain and update documentation of computer procedures which could include technical support data and disaster recovery information.
Support functional area:
• Processes scheduled jobs and ensures successful completion.
• Operates and monitors large volume printers and forms handling equipment.
• Processes large volume report/forms printing, handling and distribution.
• Serve as first-line user support of workstations, peripherals and telephones, routing user questions to other areas as appropriate.
• Processes changes to existing and requests for new telephone service, coordinates installation with customer, vendor, and technicians to ensure required service dates are met.
• Maintains related supplies inventory
• Monitors network backups.
• Receives and responds to requests for password resets, file restores and other access requests as authorized for the position.
• Receives technology parts, equipment and software deliveries for the department.
Technical functional area:
• Provide computer hardware and software support on multiple platforms including installation, configuration, maintenance, patching and troubleshooting
• Assist with installation and troubleshooting County approved computing software such as Office, Adobe, Internet browsers, etc.
• Communicate effectively with vendors and technicians for external repairs, perform necessary follow-ups
• Schedule and coordinate the delivery and installation of microcomputer hardware, software and peripheral equipment.
• Assist with testing and evaluation of new computer hardware
• Assist in fabricating and installing data cables and cabling.
REQUIREMENTS/PREFERENCES
Education:
Required: High School diploma or equivalent supplemented by technical training or college courses related to the Information Technology field.
Preferred: Windows OS Fundamentals or similar training
Experience:
Required: One (1) year or more years of related experience
Certifications/ Licenses
Required: Valid Virginia driver's license with good driving record.
Knowledge, Skills and Abilities
• General knowledge of microcomputer hardware, LANs, Microsoft Operating Systems, and office automation software.
• Knowledge of software including but not limited to Microsoft Office, Adobe Professional, e-mail systems and work order tracking.
• Knowledge of modern information systems operations processing techniques, capabilities and operating requirements of various computer platforms.
• Knowledge of Microsoft Active Directory.
• General knowledge of inventory and distribution procedures.
• Knowledge of network based systems, and/or enterprise systems solutions and architecture.
• Experience in operation, repair and installation of microcomputer equipment.
• Strong ability to use independent judgment, manage and prioritize multiple tasks and assignments.
• Strong customer service orientation, with excellent listening and elicitation skills.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Skilled in technical hardware problem solving.
• Skilled in configuring systems software and hardware components.
• Skilled in providing technical support via multiple channels (email, phone, instant messaging, remote desktop, etc.).
• Ability to diagnose and repair microcomputers, printers, communications, and network equipment.
• Ability to read and interpret technical manuals for systems and products in the installation, operation, and support of end user equipment and solutions.
• Ability to perform computer devices and related software troubleshooting and diagnostics, both on software and hardware problems
• Ability to analyze and solve problems with keen attention to detail.
• Ability to follow verbal and written instructions.
• Ability to communicate technical information clearly and effectively and translate technical terminology into a simple, non-technical language.
• Ability to handle business critical or time sensitive issues.
• Ability to manage high volume daily tasks while maintaining responsiveness to users.
• Ability to document technical solutions within a work request/ technical information database.
Additional Requirements
Subject to a complete criminal history background search with acceptable results. May be subject to DMV driving record review as required by amount of work related driving, specified by support responsibilities. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.
Supervisory Responsibilities
None
Full-time employees are eligible for a comprehensive benefit package that includes:
• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership
Roanoke County, VA