REPORTS TO:  Dealership General ManagerLOCATION:  MotoSport Dealership, 5120 Peters Creek Rd, Roanoke, VA 24019 SCHEDULE:  Sundays & Mondays OffPAY GRADE: SalaryCOMPENSATION RANGE:  $27,000 - $32,000 per year, commission and bonus eligible
Click here to visit MotoSport Roanoke Dealership website
SUMMARY:  
The MotoSport Roanoke Dealership Customer Service Specialist plays a crucial role in ensuring customer satisfaction and dealership efficiency. This role involves proactive communication with customers, follow-up on leads, assisting with social media, and maintaining accurate records. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for powersports. 
RESPONSIBILITIES: 
Thank You Follow-Up Calls: Make 2–3 day follow-up calls to customers to ensure satisfaction, confirm appointments, and address any concerns 
Lead Follow-Up: Follow up on leads to set appointments after 7-10 days of initial contact, addressing any questions or concerns and setting appointments for sales opportunities 
Post-Sale and Service Follow-Up: Call customers after a sale or service appointment to ensure satisfaction, inform them about incoming surveys, and stress the importance of a perfect survey 
Social Media Assistance: Help with creating and posting content on Facebook and Instagram to promote dealership events and products 
Inventory Management: Assist with entering inventory and perform audits to verify accuracy in Lightspeed, website, and cycle trader 
Sales Support: Maintain a sales license and complete manufacturer training to back up sales staff when needed. 
Back-Up Finance & Insurance Department: Cover finance and insurance duties when needed, including processing DMV and warranty registrations 
QUALIFICATIONS: 
High school diploma or equivalent 
Previous customer service experience, preferably in a dealership setting 
Strong communication and interpersonal skills 
Ability to multitask and prioritize in a fast-paced environment 
Knowledge of powersports vehicles and equipment preferred 
PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT: 
The noise level in the work environment is occasionally loud 
Ability to lift up to 50 lbs. 
May be required to push and/or balance a 600 lb.+ recreational vehicle 
Ability to use keyboard and computer for extended length of time 
The ability to spend majority of day on your feet 
Working Conditions: The Customer Service Specialist may potentially be exposed to: 
Battery acid 
Gasoline 
Chemical cleaning materials, or 
Other toxic materials commonly found in a motor vehicle place of business 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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