Job Type: Full time
Position Summary...What you'll do...Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as goodmembers of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company tovarious external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and thelocal community.Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operationalreviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs andstrategic initiatives.Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening toassociates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistentlyand effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved;developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customerexperience.Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing andevaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developingand implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs forbudget forecasting.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location…4950 PLANTATION RD, ROANOKE, VA 24019-5216, United States of America