Customer Care Representative
Hooker Furniture
86 reviews
Martinsville, VA 24112
Hybrid work
Hooker Furniture
86 reviews
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Shift and schedule • Monday to Friday
 
Location Martinsville, VA 24112
Benefits
Pulled from the full job description
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Tuition reimbursement
• Vision insurance
Full job description
The Company:
Hooker Furniture Corporation (HOFT) , in its 100th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.
Based in Martinsville, VA with administrative offices in High Point, NC, domestic production facilities in Hickory, NC and Bedford, VA and distribution warehouses in Martinsville, VA, Savannah, GA, Hooker Furniture is ranked among the nation’s largest publicly traded furniture sources. Hooker Furniture also operates multiple showrooms in High Point, NC, Atlanta, GA, and Las Vegas NV, and administrative offices in Vietnam and China.
The Position:
A Territory Account Coordinator is a member of a team located in Martinsville, VA office. This is a great opportunity to learn about Hooker Furniture and engage with team members, sales representatives, and customers!
The purpose of Customer Care is to delight our customers by surpassing their expectations in innovative ways that create loyalty and tangible business growth. Accordingly, we are looking for an adaptable individual who loves working with people, is dedicated to giving a superior customer experience with a positive attitude.
This individual will:
• Ensure the customer’s experience is harmonious with our purpose in all aspects of customer communication.
• Handle communications and updates on "special account" vendor portals.
• Review and approve credits, replacements, return authorizations, parts as needed.
• Develop training materials for your brand and keep relevant and updated.
• Attend market training biannually for all brands relevant to your position.
• Foster strong relationships with assigned sales reps, accounts, and divisional executives
• Have direct contact with customers and reps by e-mail, phone, and chat regularly, addressing status, order changes, cancellations, ordering samples, product questions or product availability.
• Appropriately respond in a prompt and sympathetic manner to positive and negative interactions
• Maintain order lists daily for orders on hold, incomplete orders, and orders with pricing discrepancies.
• Record relevant notes in system to be accessible to other team members.
Candidates that will be a great fit will have:
• High school Diploma or equivalent reading, communication, math, and problem-solving skills, some college preferred.
• SAP, AX, and D365 Dynamics knowledge.
• Previous customer service experience.
• Experience working in a team to meet common objectives.
• Job history and experience reflecting dependability and reliability.
• Problem-solving skills.
• Basic computer navigation including Excel, Outlook, Word, and web browsing.
• Excellent written, communication and interpersonal skills.
• A continuous improvement mindset to implement and assess best practices.
Why should you apply?
• Competitive compensation and bonus plan
• Successful and stable organization for over 95 years
• Multinational, global organization with 11 locations in the US and offices in Vietnam and China
• A caring, family-focused culture
• Strong corporate initiatives to continue to grow the organization
• A culture that encourages forward-thinking, team-building and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• A company committed to DEI (Diversity, Equity, and Inclusion) values
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions
Shift: Monday to Friday 8 am - 5 pm. In Office requirement 4 days per week with 1 flex day provided.
Pay: Dependent upon experience
Apply Today!
The Company:
Hooker Furniture Corporation (HOFT) , in its 100th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.
Based in Martinsville, VA with administrative offices in High Point, NC, domestic production facilities in Hickory, NC and Bedford, VA and distribution warehouses in Martinsville, VA, Savannah, GA, Hooker Furniture is ranked among the nation’s largest publicly traded furniture sources. Hooker Furniture also operates multiple showrooms in High Point, NC, Atlanta, GA, and Las Vegas NV, and administrative offices in Vietnam and China.
The Position:
A Territory Account Coordinator is a member of a team located in Martinsville, VA office. This is a great opportunity to learn about Hooker Furniture and engage with team members, sales representatives, and customers!
The purpose of Customer Care is to delight our customers by surpassing their expectations in innovative ways that create loyalty and tangible business growth. Accordingly, we are looking for an adaptable individual who loves working with people, is dedicated to giving a superior customer experience with a positive attitude.
This individual will:
• Ensure the customer’s experience is harmonious with our purpose in all aspects of customer communication.
• Handle communications and updates on "special account" vendor portals.
• Review and approve credits, replacements, return authorizations, parts as needed.
• Develop training materials for your brand and keep relevant and updated.
• Attend market training biannually for all brands relevant to your position.
• Foster strong relationships with assigned sales reps, accounts, and divisional executives
• Have direct contact with customers and reps by e-mail, phone, and chat regularly, addressing status, order changes, cancellations, ordering samples, product questions or product availability.
• Appropriately respond in a prompt and sympathetic manner to positive and negative interactions
• Maintain order lists daily for orders on hold, incomplete orders, and orders with pricing discrepancies.
• Record relevant notes in system to be accessible to other team members.
Candidates that will be a great fit will have:
• High school Diploma or equivalent reading, communication, math, and problem-solving skills, some college preferred.
• SAP, AX, and D365 Dynamics knowledge.
• Previous customer service experience.
• Experience working in a team to meet common objectives.
• Job history and experience reflecting dependability and reliability.
• Problem-solving skills.
• Basic computer navigation including Excel, Outlook, Word, and web browsing.
• Excellent written, communication and interpersonal skills.
• A continuous improvement mindset to implement and assess best practices.
Why should you apply?
• Competitive compensation and bonus plan
• Successful and stable organization for over 95 years
• Multinational, global organization with 11 locations in the US and offices in Vietnam and China
• A caring, family-focused culture
• Strong corporate initiatives to continue to grow the organization
• A culture that encourages forward-thinking, team-building and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• A company committed to DEI (Diversity, Equity, and Inclusion) values
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions
Shift: Monday to Friday 8 am - 5 pm. In Office requirement 4 days per week with 1 flex day provided.
Pay: Dependent upon experience
Apply Today!