Complex Sales Coordinator @ Embassy Suites Downtown Greenville
Do you thrive on connecting with people and making an impact while enjoying a competitive pay and benefits package? Do you like working in a fast paced, dynamic, and fun working environment? If you’re nodding your head yes, we want to talk to you! Hospitality America is seeking a proactive, energetic, detail-oriented Sales Coordinator where you'll have the opportunity to showcase your sales skills and create exceptional customer experiences at our Embassy Suites Downtown Greenville and Hampton Inn & Suites Riverplace hotels.
About Us
At Hospitality America, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
P ASSIONATE – Passionate with the spirit to serve.
E XCELLENCE – Committed to excellence that inspires results.
A DAPTABLE – Adjust, adapt, and overcome.
C OMMUNITY – Creators of a collaborative community invested in growth.
H UMBLE – Humble, trustworthy, and transparent.
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. If you want to elevate your hospitality career and work in a team spirited, collaborative environment, apply with us today.
What You’ll Do
• Support property sales team by greeting visitors, answering calls, processing lead information, handling reservations, researching billing inquiries, compiling reports, and maintaining files.
• Interact with group and business travel customers in person, via email, and over the phone to qualify potential customers.
• Communicate with group customers about their room block status, including entering rooming lists, monitoring pick up, and managing reservation changes.
• Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements.
• Support Director of Sales with reservation requests and group master account creation.
• Manage group files and ensure signed agreements are uploaded for all bookings.
• Maintain inventory and create printed/electronic collateral (coupons, flyers, marketing pieces).
• Participate in Sales Department meetings as well as collaboration meetings with department heads and front desk staff.
• Serve as the point of contact for meeting room setup, AV and assist with catering and breakfast requests as needed.
WHY HOSPITALITY AMERICA
• Competitive Pay: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid time off.
• 401k Retirement Plan.
Education And Experience
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
• Proficiency in Delphi & OnQ is essential; experience with Pep is a plus.
• Knowledge of Audio/Visual equipment is beneficial.
• Preferred minimum of 2 years of hotel experience, ideally with Hilton.
• Excellent verbal and written communication skills.
• Strong organizational skills with meticulous attention to detail.
• Knowledge of Audio/Visual equipment is beneficial.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.
Travel
Less than 5%
Affirmative Action/Eeo Statement
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description . Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Hospitality
Sales and Business Development
Contract