Desktop Support Specialist
Network Computing Group, Inc
Roanoke, VA 24016
Full-time
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Job type • Full-time
 
Location Roanoke, VA 24016
 
Full job description
VA and surrounding areas. want to develop your skills and learn from a team of dedicated professionals?. We rescue people from lousy IT positions! Never be bored again working in a fast paced setting making a difference every day.
CORE RESPONSIBILITIES:
• Priority #1: Help humans get their jobs done with technology;
• Configure, deploy, and support business-class equipment onsite and remotely using a variety of cutting edge tools and technologies;
• Respond to customer-reported issues - identify problems, troubleshoot, and resolve with the support of your team;
• Recommend solutions and provide advice as required;
• Assist in design and delivery of IT projects;
• Document all activity in a clear and concise manner.
NCG is growing steadily, and looking for people with experience supporting:
• Microsoft Windows-based desktops and servers
• Microsoft Exchange & Office 365
• Remote Desktop Services
• Advanced firewalls
• Cloud services
• Mobile devices
Excellent communication and people skills are as important to us as technical skills, and education and certifications are an advantage though the right experience and attitude may substitute.
This position may be exactly what you're looking for, if:
• you want to be with a company that cares more about client satisfaction than "billable hours";
• you want to make a real difference instead of fighting bureaucracy and apathy all day;
• you want to be with a company that continually innovates and works to become something better every day.
NCG is celebrating our 27th year as a high-end provider of Information Technology services to small and mid-sized businesses in Roanoke
 
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