**H&M Retail Visual Merchandiser**
H&M Roanoke, VA, USA Posted 4 days ago Full time Marketing Services,Retail Apparel and Fashion,Retail **Job Description****Role responsibilities include, but are not limited to:****Selling**You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions.
**Fashion Knowledge**
* Ensure you are up to date with current fashion trends
* Share, inspire and educate the store team on seasonal trend information
**Direct Customer Service**
* Ensure you meet customer expectations on direct service according to H&M standards.
* Support the store to achieve excellent customer service.
**Indirect Customer Service**
* Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.
* Create a clear red thread from windows to A-area with wearable buying suggestions.
* Ensure high quality, commercial garment presentation with good garment care every day together with store team
* Provide good concept flow by maintaining the concept layout, fixtures and navigation.
* Launch and maintain all sales campaigns and activities on time and according to H&M standards.
**Drive Sales Targets**
* Identify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.
* Perform sales follow-up and initiate actions to reach sales targets.
**Team**You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.
**Training and Development**
* Evaluate & develop the visual and commercial skills of the store team
* Coach & develop Sales Advisors while executing floor moves together
* Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
* Seek VM potential for succession.
**Communication And Legal Requirements**
* Ensure that all communication in the windows and on the sales floor complies with local legislation.
**Routines**Organize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.
**Commercial Routines**
* Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
* Adapt the store planning according to store needs and budget from the Commercial plan.
* Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.
**Visual Store Operations Routines**
* Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
* Complete all sales floor and window morning routines daily before store is open
* Handle Visual Merchandiser material and visual scheme orders.
* Control quantity and condition of all incoming visual material.
* Maintain and care for all display and interior material with sustainability in mind.
* Keep visual room organized and safe.
* Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.
* Provide updates of all VM information material in the store.
* Ensure that the store always has enough Sale and Activity material.
* Paint the windows as necessary.
Security
* Promote employee and customer safety
* Resolve health & safety, legal and security issues
* Prevent loss
**Qualifications****Minimum Qualifications:**
* Associates degree in a Fashion industry specialty preferred
* 2 years of retail visual merchandising experience
* Ability to lift in excess of 20 pounds
* Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
* Ability to climb a ladder and use a step stool
**Additional Information**All your information will be kept confidential according to EEO guidelines.