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The Opportunity
Description
We're looking for a Remote Customer Service Representative , working in Healthcare Systems and Services industry in Roanoke, Virginia, United States .
• Answer inbound calls from members regarding their benefits.
• Focus on the quality of each call and being able to multitask. These are complex calls.
• Research information regarding deductibles, claim status, providers, etc.
• Answer questions about Medicare and Medicaid
• Provide excellent customer service and demonstrate a passion for helping others.
• Handle sensitive information
Our Client
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success • Minimum of 1-2 years of recent Call Center experience with ability to work with dual monitors.
• Knowledgeable about Medicare and Medicaid.
• Must have strong internet speed, ethernet connection, private place to work from home (hardwired into the internet)
• Reliable person
• Fast learner
• Team player
• Caring and willing to be a healthcare advocate for our members.
• Able to show empathy and have patience.
• Able to use resources to find answers to our members' questions.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?