Job Description Job Description
Summary:
This position is responsible for investigating and resolving complex problems related to desktop/laptop computers, printers, software application installations and related technologies for the Corporate Office and remote locations.
Responsibilities:
• Provides level II and advanced support to individuals at all levels in including executives experiencing problems with Desktop/Laptop hardware, printing, server connectivity, operating systems, related utilities and associated business and IT applications.
• Installs, configures and maintains client operating system (Windows), in house and vendor applications and hardware according to defined IT standards and procedures. Works with new users to familiarize with company systems and procedures.
• Responsible for reporting results (via standardized problem tracking systems), issues, and following escalation processes, SLAs, and escalating issues to the proper channels. Ensures that incident tickets are opened for all problems and requests
• Provides significant contribution in system integration testing of operating systems, systems utilities, hardware upgrades as well as new software, hardware and technologies across Windows Operating systems.
• Deploy new software and upgrades to software using an automated distribution system.
• Manages corporate assets relating to hardware and software changes. Maintains inventory of all desktop related IT equipment.
• Provides basic operational user support for voice communications systems including mobile devices as needed.
• Performs relatively complex work under general supervision and exercises limited independent judgment in accordance with specified policies and guidelines.
Qualifications:
• Candidate must possess a strong knowledge of tools used for a remote, enterprise deployment of the Windows 7 Operating System (OS) with Office 2010.
• Must have exceptional interpersonal and communication skills.
• Candidate will aid in identifying and completing assigned project tasks and provide routine status updates to meet project milestones in a timely manner and must be able to work in a collaborative team environment with various stakeholders including end-users and Senior executives of the company.
• Demonstrated proficiency with computer software including current Windows Operating System.
• Experience with Microsoft Office 2007/2010 products including Word, Excel, PowerPoint, Access, Visio, Project, and Internet Explorer.
• Experience with VMWare vSphere platform.
• Intermediate to advanced level knowledge and understanding of hardware products, commercial off the shelf application and diagnostic and troubleshooting utilities.
• Requires intermediate understanding of Windows 7.
• Knowledge of Active Directory with technical support experience of OU structures, AD security, local and group policies.
• Requires basic to intermediate understanding of networking and security, basic understanding of business issues, software development and key metrics facing the business.
• Must be able to diagnose and analyze complex problems
• Outstanding customer support/service skills as well as communication skills are essential.
Company Description
We provide competitive technical talent that enables companies to achieve exceptional results.
Company Description We provide competitive technical talent that enables companies to achieve exceptional results.