Process Improvement Specialist Professional Non-Clinical Hours: 8AM-4:30PM Days - Full-time Paygrade/Wages/Salary Info: 20A -
Job Summary Responsible for consulting, coaching, and teaching leaders across the system regarding how to create and sustain improvements and projects within the clinical and non-clinical settings. Supports and facilitates improvement initiatives designed to align with our Target Zero methods improving quality outcomes, team member wellbeing, as well as organization-wide continuous improvement. # Job Responsibilities Teaches and coaches administrators, clinicians, and front-line staff on the application of process improvement methods. Coaches leaders through metrics development and assists in tracking the impact of the improvement program. Develops collaborative relationships with departments, leaders, team members, and physicians to ensure a continued focus on improved operations; facilitates improved design, management, and controls over operations. Facilitates cross-functional teams, using established process improvement tools, to solve problems. Assists in the skills development for the health system using A3 thinking, coaching, and teaching training techniques Acts as an internal consultant to the organization helping it meet corporate goals related to quality outcomes, patient experience, team member wellbeing, and profitability using process improvement methods Assists leaders in implementing a process improvement program and carry out improvement initiatives designed to hardwire process improvement into daily operations. Develops and maintains project plans, logs, milestones, agendas, and meeting notes. Ability to handle multiple priorities with competing deadlines. Observes professional ethics in maintaining confidential information concerning the personal, financial, and medical or employment status of patients and staff of the organization. Performs special projects and duties as assigned. Qualifications Bachelor#s degree or higher in Business required upon hire OR Bachelor#s degree or higher in Engineering required upon hire OR Bachelor#s degree or higher in Healthcare Administration required upon hire OR Bachelor#s degree or higher in healthcare related field required upon hire OR Bachelor#s degree or higher in related field required upon hire A combination of education, training and experience may be considered in lieu of degree. A minimum of 2 years# relevant experience required No licensure/certification/registration required required upon hire Skills and Attributes Must have the ability to influence and inspire and be respected as a #change agent# for process improvement. Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Knowledge of computer systems, information systems, information management, and data analysis. Experience leading Process Improvement focused on value stream mapping, rapid improvement events, metrics analysis and reporting. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.