Job Description
"Job#: 2012283
Job Description:
6 month contract***Though every worker is allowed two days off every calendar week, some form of weekend coverage will always be required and should be expected**.ATM Help Desk Technician (2nd shift & weekends) to join Technical Operations Center - Technician Support.Responsibilities:Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environmentThrough established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.The ideal candidate will have:Associates Degree in a Computer Science or Technology discipline; orTechnical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; orEquivalent work experience (e.g., at least 1 year in similar role) required.Must possess good interpersonal skills and is able to work well with end users.Excellent written and oral communication skills.Able to handle confidential matters judiciously.Good time management skills and able to prioritize.Must be able to work nights and weekends as needed.Ability to understand the current state of ATMs to fully diagnose problems for resolutionAct as a liaison between internal Capital One team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issuesProvide efficient productivity and superior quality service while working in a fast-paced environmentProvide basic troubleshooting and ask probing questions to assist clients and service vendors while on siteAbility to work multiple systems simultaneouslyHandle internal/external reports and status updatesMonitor multiple email boxes and ensure accurate and precise responses within Service Level AgreementsFollow-up on open escalations to ensure smooth handling and accurate closureEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9b2a1813-af7d-4778-8fd4-48e24c957270"
Compensation and Hours
Salary Range: $26,980.00 - $38,660.00 Year DOE (Depends on Experience) Benefits Provided: 401K, Dental, Holidays, Life Insurance, Medical, Other, Retirement/Pension, Tuition Assistance, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Contract
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
12AM
6
12PM
6
Hours per Week:
Hours Not Specified
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