Hotel Front Desk Attendant
We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our award-winning guest services team (Look us up! You'll see the reputation for hospitality we have earned).
You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Competitive pay!
Compensation
$13 - $14 hourly
Responsibilities
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• General bookkeeping ensure all hotel guest account information is accurate and up-to-date
Qualifications
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent
About Company
This is the 1st of 3 brand-new, fully custom hotels in Greenville for our team. With that, we aren’t a massive management company where you're just a number, but rather a family business that is in active growth mode. We are looking for people who want to be part of the #1 ranked hotel on TripAdvisor in all of Greenville/Spartanburg, as well as a 2023 Platinum Award-Winning Choice hotel!
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Technology, Information and Internet
Administrative
Full-time