Veterinary Hospital Manager
Kind Veterinary Clinic located in St. Peter, MN is searching for a Hospital Manager to lead our Team.
We are a generational clinic established for over 65 years. We are 3 doctor mixed animal practice, currently serving dogs, cats, and livestock. We are a family-oriented practice, looking for someone dedicated to team support and development.
We are always looking for innovative opportunities for new services. We strive to offer high-quality care while maintaining a work/life balance and positive environment. Our staff meets monthly to create an amazing, well-coordinated team and to celebrate and recognize our employees for all that they do.
St. Peter is located just 10 minutes from the large retail area of Mankato and just 1 hour from the Twin Cities and international travel. We are offering a very competitive compensation package including medical benefits, CE allowance, clothing allowance, and more!
Job Summary
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.
Job Duties And Responsibilities
Leadership and Planning
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.
Operations
• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
People Management
• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable.
• Tracks and maintains current licensure for all DVMs.
Client Service
• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Financial
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.
Qualifications
• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge And/or Experience In The Following Areas
• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.
Veterinary Services
Health Care Provider
Full-time