Customer Care Representative
Wisler Plumbing and Air
19 reviews
Rocky Mount, VA 24151
$45,000 a year - Full-time
Wisler Plumbing and Air
19 reviews
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Responded to 75% or more applications in the past 30 days, typically within 1 day.
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Job details Here’s how the job details align with your profile .
Pay • $45,000 a year
Job type • Full-time
Shift and schedule • On call
 
Location Rocky Mount, VA 24151
Benefits
Pulled from the full job description
• 401(k)
• 401(k) matching
• AD&D insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
Opportunity for Quality of Life and Job Satisfaction.
Are you currently looking for a change? Hot breakfast in the morning? A family environment full of positive people? A company that appreciates its employees and treats them with respect?
Who We Are
Wisler Plumbing & Air proudly serves Roanoke and the surrounding area, all of Franklin County, and everyone located around Smith Mountain Lake. When our dad Daniel Wisler put our name on his business back in 1986, he committed to doing what was fair and right. He led by example and he taught us to do the same. He taught us to stand up, work hard through adversity; to take responsibility for our mistakes. It's not easy, but it's the difference between a business that survives and a business that thrives.
Wisler Plumbing and Air's foundation of beliefs light our way, from policies we live by to the people we hire.
Are you ready for a career change? Excited to learn a trade that will last forever?
Wisler Plumbing and Air has a few limited openings for amazing candidates who are looking to learn the home services business! We have an accredited training program to show you the ropes that includes both class time and real on-the-job experience before you graduate to the next level! This is an opportunity of a lifetime!
Pay
• $45,000.00 per year (based on experience)
Benefits
• 90% Company funded Health Insurance for employee
• Availability to elect employee-funded Dental and Vision as well as comprehensive policies such as short-term disability, accident & cancer care.
• 401K after 6 months with employer match
• Company-funded life/AD&D insurance.
• PTO (40 hours after 90 days and 80 after one year)
• 40 hours per year of unpaid sick time
• Hot Breakfast served in the morning
Responsibilities
The Customer Care Representative (CCR) is responsible for ensuring each customer’s experience begins in a positive and supportive manner and establishes the foundation for a successful customer experience. The CCR is expected to perform effectively in an environment where priorities can change, learning on the job is never-ending and task completion is constantly interrupted. The CCR is responsible for staying aware of Wisler’s offerings and how best to interact with each caller to ensure the customer’s needs are met. This position reports to the Customer Service Manager and partners with the appropriate key stakeholders. Below are the essential job duties of this role:
• Take and manage all types of calls from prospective customers and clients in a manner that results in booking and customer satisfaction.
• Effectively maintain a full call schedule board of appointments for all departments.
• Proactively record and maintain call records, document customer communications and provide follow-through tasks in a manner that ensures operational success and customer satisfaction.
• 2+ year of Customer Experience preferred
• Successfully pass a drug test
• Maintain a clean criminal background
• Preferably have a prior call center or dispatcher experience
• Willingly commit to working 40 hours a week on-site in our call center
• Be available for on-call duties once a month after regular hours to remotely answer phones.
• We are open to training individuals from scratch if a solid candidate is identified
• Authorized to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Opportunity for Quality of Life and Job Satisfaction.
Are you currently looking for a change? Hot breakfast in the morning? A family environment full of positive people? A company that appreciates its employees and treats them with respect?
Who We Are
Wisler Plumbing & Air proudly serves Roanoke and the surrounding area, all of Franklin County, and everyone located around Smith Mountain Lake. When our dad Daniel Wisler put our name on his business back in 1986, he committed to doing what was fair and right. He led by example and he taught us to do the same. He taught us to stand up, work hard through adversity; to take responsibility for our mistakes. It's not easy, but it's the difference between a business that survives and a business that thrives.
Wisler Plumbing and Air's foundation of beliefs light our way, from policies we live by to the people we hire.
Are you ready for a career change? Excited to learn a trade that will last forever?
Wisler Plumbing and Air has a few limited openings for amazing candidates who are looking to learn the home services business! We have an accredited training program to show you the ropes that includes both class time and real on-the-job experience before you graduate to the next level! This is an opportunity of a lifetime!
Pay
• $45,000.00 per year (based on experience)
Benefits
• 90% Company funded Health Insurance for employee
• Availability to elect employee-funded Dental and Vision as well as comprehensive policies such as short-term disability, accident & cancer care.
• 401K after 6 months with employer match
• Company-funded life/AD&D insurance.
• PTO (40 hours after 90 days and 80 after one year)
• 40 hours per year of unpaid sick time
• Hot Breakfast served in the morning
Responsibilities
The Customer Care Representative (CCR) is responsible for ensuring each customer’s experience begins in a positive and supportive manner and establishes the foundation for a successful customer experience. The CCR is expected to perform effectively in an environment where priorities can change, learning on the job is never-ending and task completion is constantly interrupted. The CCR is responsible for staying aware of Wisler’s offerings and how best to interact with each caller to ensure the customer’s needs are met. This position reports to the Customer Service Manager and partners with the appropriate key stakeholders. Below are the essential job duties of this role:
• Take and manage all types of calls from prospective customers and clients in a manner that results in booking and customer satisfaction.
• Effectively maintain a full call schedule board of appointments for all departments.
• Proactively record and maintain call records, document customer communications and provide follow-through tasks in a manner that ensures operational success and customer satisfaction.
• 2+ year of Customer Experience preferred
• Successfully pass a drug test
• Maintain a clean criminal background
• Preferably have a prior call center or dispatcher experience
• Willingly commit to working 40 hours a week on-site in our call center
• Be available for on-call duties once a month after regular hours to remotely answer phones.
• We are open to training individuals from scratch if a solid candidate is identified
• Authorized to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.