Customer Quality Support Liaison
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Quality Support Liaison is the first point of contact for customers and business partners of the Electrification Installation Products (ELIP) in Byhalia, Mississippi.
You will be responsible for creating, implementing and monitoring all customer service operations for the ELIP distribution network working with internal and external customers to achieve distribution business objectives.
This position reports to
Customer Support Manager
Your responsibilities
• Manage a team of customer service analysts to ensure clear communication of customer requests, distribution network updates as well as enforce all ABB contract and operational policies
• Establishes key performance indicators and targets for the team. Provide oversight and support to ensure these targets are achieved
• Ensures DC order processing policies and ABB contract terms are followed consistently
• Baseline and evaluate customer service processes to find areas for continuous improvement in resources, tools and processes that increases quality and productivity
• Coordinates the resolution of customer issues related to product deliveries, shipping errors, return material authorizations, customer credit and shipping priorities
• Work with distribution center operations teams to provide internal and external customers updates on order status and operational calendars
• Coordinate with distribution planning team in managing orders to minimize backlog and maintain a consistent flow of customer orders through the distribution model
• Recommends appropriate solution for special customer requests and coordinates with related teams to ensure the complete handling of the request
• Establishes regular reports and statistics of the customer support process. Reviews and analyzes performance against standards and prepares improvement plans
• Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Coaches, motivates and develops direct and indirect subordinates. Drives and ensures know how sharing and cross collaboration
Your background
• Bachelor's Degree in business, communications or equivalent professional experience.
• 5 years of relevant experience leading or managing Customer Service or Customer facing teams.
• Experience working with suppliers/vendors.
• Customer-focused mindset with proven ability to respond quickly to customer needs.
• Requires strong interpersonal managerial skills and ability to interpret internal and external customer concerns and manage them to resolution.
• Demonstrated knowledge of electrical industry and ABB products nice t
Assembly Team Tech C
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Assembly Technician performs a variety of tasks to assemble industrial electric motors, including press operations, turning operations using CNC lathes, welding, dynamic balancing, electrical testing, painting and crating. The ability to measure in inches and fractions with a steel rule or tape is required. Temp to hire and direct hire opportunities available.
Your responsibilities
• Ability to receive and understand spoken and written technical instructions and respond in English.
• The ability to read and interpret information from prints, factory orders, routings and other internal documentation in hard copy or electronic formats.
• Function safely in an industrial manufacturing setting where factory physical conditions exist, including shift work as required.
• Attendance and punctuality to company standards.
• Use the overhead crane/hoist.
• Use appropriate gauges and measuring devices.
• Meet quality and productivity requirements.
• Conform to policies and procedures as an ABB employee.
• Perform housekeeping duties as required.
• Train, share knowledge & information with coworkers.
• Other temporary duties/responsibilities as assigned.
Your background
• High school diploma or GED required.
• Previous industrial experience preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
86301456
Appliances, Electrical, and Electronics Manufacturing
Sales
Full-time