Retail Operations Floating - Bland
Job Summary
Under the general supervision of the Retail Operations Director, the Retail Operations Associate - Floating operates in a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures.
Specific Job Functions
• Travels to all First Sentinel Bank locations to provide Retail Operations support as needed at each assigned location.
• Provides a complete range of customer services at the Bank, explaining available Bank product and service features and benefits, and gathering customer information to set up new accounts and process updates or maintenance on existing accounts.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Participates in sales, service and product training meetings.
• Supports special retail operations and branch projects as needed.
KSAs (Knowledge, Skills, Abilities)
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Exceptional customer service skills.
• Ability to effectively communicate across various audiences.
• Ability to effectively manage multiple tasks and consistently meet deadlines.
• Strong organizational and time management skills.
• Ability to adapt to new processes and tasks quickly and effectively.
• Willingness to participate in on-going product, process and policy training as assigned.
• Excellent verbal and written communication skills.
Additional Requirements (Education, Experience)
• High School Diploma or equivalent. Associate’s degree in accounting, finance, business administration, or other related field preferred.
• At least 1 year experience in a cash handling and/or customer service environment.
• Some experience in finance, banking, accounting, or similar industry preferred.
• Must be able to travel between branch locations.
• Must be able to occasionally travel for training or other business-related matters.
It is the policy of FSB to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. Duties, responsibilities and expectations may be added, deleted, or changed at any time at management’s discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.
Banking
Sales and Business Development
Full-time