Assistant Executive Housekeeper
SCOPE OF THIS POSITION
Responsible for the overall cleanliness of the hotel including rooms and public
areas. Major responsibilities include ensuring guests are satisfied with hotel
cleanliness; responding to guests’ needs; ensuring safety and security of rooms;
maintaining inventory and cost controls; selecting, training, maintaining and
managing a motivated and skilled workforce. Establishes a friendly atmosphere of
superior guest service and product quality and provides exemplary performance for
staff to follow.
HOUSEKEEPING OPERATIONS
• Maintains BRAND cleanliness standards for both guest rooms and public areas
and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found and ensures staff is trained to follow
correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
GUEST SERVICE
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to
guests’ needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new-hires, know all components of the 100%
Satisfaction Guarantee and We CARE—Guaranteed (if applicable in the brand), and
are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping
services.
• Can communicate to guests about hotel promotions, local attractions and points of
interest.
• Empowers hotel staff to deliver great guest service by encouraging
responsiveness to guests’ needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest
service.
HUMAN RESOURCE MANAGEMENT
• Assist with human resources functions including recruiting, selecting, orientation,
training, performance planning and evaluating and pay/reward programs to maintain
a skilled, qualified workforce.
• Maintains a positive, cooperative work environment between staff and
management.
• Emphasizes training and development as a way of doing business to empower
employees to provide excellent guest service.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know responsibilities and manage against those
responsibilities.
• Ensures employees know policies, pay procedures, bonus plans and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize worker’s compensation claims.
• Monitors and maintains acceptable turnover levels.
PROFIT MANAGEMENT
• Anticipates revenue/cost problems in department.
• Tracks financial and operating information on ongoing basis to adjust plans, labor
and other costs.
• Assist with ordering cleaning supplies, linens and chemicals at the best prices.
• Maintains inventory of supplies and ensures staff follows proper inventory/cost
control procedures.
ASSET MANAGEMENT
• Maintains physical product standards by managing preventive maintenance
programs and by scheduling ongoing cleaning activities.
• Ensures staff and employee involvement in preventive maintenance programs.
• Protects the interest of the hotel during capital projects.
SAFETY AND SECURITY
• Understands and implements “Right to Know” laws which apply to housekeeping
supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident
hazards.
• Understands and implements hotel’s key control system.
Additional
• Must be a citizen of this country or possess a valid work permit.
• We provide equal opportunity without regard to race, color, national origin, religion, sex,
age, marital status, disability, or any other protected status.
• Our company is an equal opportunity employer.
Hospitality
Management and Manufacturing
Full-time