Guest Services Team Member
At Hospitality America, we believe that everyone should have awork environment that is both fun and rewarding. As a valued member of ourHospitality America family, you'll be an integral part of a dedicated team thatis driven by our exceptional people, and our values which are guided by theacronym P.E.A.C.H.
P ASSIONATE –Passionate with the spirit to serve.
E XCELLENCE –Committed to excellence that inspires results.
A DAPTABLE – Adjust,adapt, and overcome.
C OMMUNITY – Creatorsof a collaborative community invested in growth.
H UMBLE – Humble,trustworthy, and transparent.
A guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.
• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests’ requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
Hospitality
Management and Manufacturing
Full-time